Remote Call Center Representative

MCI; Remote; CAD 30,000 - 50,000; Full time

Job summary

A customer experience company is hiring Remote Call Center Representatives to join their customer support team. This role allows you to work from home and provides the opportunity to assist customers passionately. Ideal candidates will have experience in customer service, great communication skills, and the ability to multitask effectively. Benefits include paid time off, health insurance, and career growth opportunities in a supportive environment.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Qualifications

• 1+ year of experience in a call center or customer service role.
• Authorized to work in the country where the job is based.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal and written communication

Multitasking

Proficient with computers and customer service software

Fluent in English and Spanish

Education

High school diploma or GED

Job description

Remote Work-at-Home | Canada

Full-Time & Part-Time

MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries. Our contact centers are powered by both on-site and remote agents.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast‑paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Ideal Candidates

• Must be 18 years or older.
• High school diploma or GED.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficient with computers and customer service software.
• Reliable internet connection and a quiet home workspace.
• Fluent in English and Spanish.

Requirements

• Authorized to work in the country where the job is based.
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers contingent on background/security investigation results.
• Willing to submit to drug screening. Job offers contingent on drug screening results.

Benefits

• Paid Time Off / Earn PTO and paid holidays.
• Health Benefits – Full‑time employees eligible for supplemental health coverage through Blue Cross.
• Life Insurance – Life insurance options to safeguard your loved ones.
• Supplemental Insurance – Accident and critical illness insurance.
• Career Growth – Internal promotion opportunities.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Team‑oriented culture.
• Casual Dress Code – Be comfortable while you work.

EEO Statement

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of protected characteristics. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.