Remote Bilingual Grills Tech Consultant

Wolf Steel Ltd; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading appliance manufacturer in Canada is seeking a Bilingual Technical Consultant for Grills to provide exceptional customer service and product support. The role includes responding to inquiries, processing orders, and maintaining CRM records. The successful candidate will have a high school diploma, bilingual proficiency in French and English, and at least two years of customer service experience. This position offers a remote work option and various employee benefits including health insurance and career development opportunities.

Benefits

Comprehensive health, dental, vision, and life insurance

Training Allowance and continuous learning opportunities

Competitive total compensation package

Qualifications

• Minimum 2 years work experience in Customer Service.
• Preference for contact centre or technical assistance equivalent.
• Complete Grill onboarding courses (NED).

Responsibilities

• Effectively respond to product inquiries via phone and email.
• Enter replacement parts and warranty orders.
• Assist with basic technical troubleshooting inquiries.

Skills

Bilingual French/English

Customer Service

Strong communication skills

Education

High School diploma, College Diploma/Certificate, or University degree

Tools

Microsoft Office

Visual Manufacturing

Job description

A leading appliance manufacturer in Canada is seeking a Bilingual Technical Consultant for Grills to provide exceptional customer service and product support. The role includes responding to inquiries, processing orders, and maintaining CRM records. The successful candidate will have a high school diploma, bilingual proficiency in French and English, and at least two years of customer service experience. This position offers a remote work option and various employee benefits including health insurance and career development opportunities.