Remote Bilingual Customer Support (English/French) - Finance

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a bilingual Customer Service Representative to work remotely, providing support to customers via phone and internet. The ideal candidate will be fluent in French and English and have at least one year of customer service experience. This position offers a competitive salary of $20.90/hour along with various benefits including healthcare, paid training, and work-from-home convenience.

Benefits

Medical, dental, and vision insurance

Paid time off

Paid training days

Employee referral bonuses

Health and wellness programs

Qualifications

• Must be bilingual in French and English.
• Minimum one year of customer service experience.
• Must possess a quiet and distraction-free work environment.

Responsibilities

• Provide inbound customer support using call flow guides.
• Help customers resolve basic technical issues.
• Document information in databases.

Skills

Fluent in French and English

Customer service experience

Excellent computer navigation skills

Ability to multitask

Education

High school diploma or equivalent

Job description

A leading customer service company is seeking a bilingual Customer Service Representative to work remotely, providing support to customers via phone and internet. The ideal candidate will be fluent in French and English and have at least one year of customer service experience. This position offers a competitive salary of $20.90/hour along with various benefits including healthcare, paid training, and work-from-home convenience.