Remote Bilingual Customer Support Agent (8-Month)

Boardwalk; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading property management company in Calgary is seeking a Remote Bilingual Customer Service Agent to support their operations and enhance customer satisfaction. The role involves managing inbound communications and providing solutions to Resident inquiries. Ideal candidates have a customer service background, strong communication skills, and the ability to work independently in a remote setting. Competitive wages and benefits are offered.

Benefits

Competitive wages

Access to on-demand pay

Profit-sharing

Flexible group medical and dental

Fitness and Wellness reimbursement

Training and Development allowance

Group RRSP matching

Up to 20% rental discounts

Qualifications

• Experience in a customer support/service role preferred.
• Familiarity with CRM systems.
• A strong and reliable internet connection is required.

Responsibilities

• Manage varying amounts of inbound calls, emails, and chats.
• Identify and clarify information for Residents.
• Build sustainable relationships with Residents.

Skills

Strong written, phone and verbal communication skills

Customer centric mindset

Ability to multi-task

Analytical skills

Calm demeanor in challenging situations

Teamwork and independence

Job description

A leading property management company in Calgary is seeking a Remote Bilingual Customer Service Agent to support their operations and enhance customer satisfaction. The role involves managing inbound communications and providing solutions to Resident inquiries. Ideal candidates have a customer service background, strong communication skills, and the ability to work independently in a remote setting. Competitive wages and benefits are offered.