Remote Bilingual Customer Advocate (English/French)

Cigna; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading health service provider in Canada seeks a customer service representative to respond to inquiries regarding health care benefits and claims. This role requires excellent communication skills, problem-solving abilities, and fluency in both English and French. Opportunity for remote work with flexible hours. Join a supportive environment that values professional growth and client satisfaction.

Benefits

Career advancement opportunities

Flexible working hours

Competitive salary and benefits package

Qualifications

• Minimum of 1 year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work independently and as part of a team.
• Problem-solving abilities.
• Bilingual in English and French.

Responsibilities

• Respond to inbound calls from health care providers.
• Address inquiries regarding eligibility for health care benefits and claims.
• Identify and assess callers' needs for appropriate resolutions.
• Provide accurate information promptly and professionally.
• Collaborate with internal teams to enhance service delivery.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Bilingual (English and French)

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

A leading health service provider in Canada seeks a customer service representative to respond to inquiries regarding health care benefits and claims. This role requires excellent communication skills, problem-solving abilities, and fluency in both English and French. Opportunity for remote work with flexible hours. Join a supportive environment that values professional growth and client satisfaction.