Remote Bilingual Call Centre Rep (Eng/Fre)

Black & McDonald; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Bilingual Centralized Call Centre Representative in York Region, Markham. The role involves handling customer inquiries, maintaining service databases, and supporting work order creation. Candidates should have 2-3 years in customer service, strong communication skills, and proficiency in Microsoft Office. The position is fully remote after training, with a focus on outstanding service delivery and problem resolution. Hourly pay is $23.75, with additional perks and rewards offered.

Benefits

Group insurance benefits

Pension plan

Career development programs

Annual discretionary bonus

Qualifications

• 2-3 years of related call centre, customer service, or dispatching experience.
• Proficient in Microsoft Office including Excel, Outlook, and SharePoint.
• Ability to type a minimum of 50 WPM accurately.

Responsibilities

• Support work order creation for FMO and Service departments.
• Handle internal and external customer inquiries by telephone and email.
• Maintain CMMS database including equipment history and status.

Skills

Customer service skills

Communication skills

Ability to work independently

Tools

Microsoft Office (Excel, Outlook, SharePoint)

JD Edwards

Job description

A leading service provider is seeking a Bilingual Centralized Call Centre Representative in York Region, Markham. The role involves handling customer inquiries, maintaining service databases, and supporting work order creation. Candidates should have 2-3 years in customer service, strong communication skills, and proficiency in Microsoft Office. The position is fully remote after training, with a focus on outstanding service delivery and problem resolution. Hourly pay is $23.75, with additional perks and rewards offered.