Remote Bilingual Call Center Specialist — Customer Support

The Sydney Call Centre; Nova Scotia; Remote; CAD 30,000 - 45,000; Full time

Job summary

A leading Business Process Outsourcing company is seeking Remote Call Center Representatives in Nova Scotia. The role involves providing exceptional customer service, supporting clients through inbound calls, and resolving issues effectively. Ideal candidates will possess strong communication skills and be motivated to assist others. MCI offers competitive compensation, benefits, and a collaborative work environment.

Benefits

Paid Time Off

Health Benefits

Career Growth

Casual Dress Code

Fun, Engaging Work Environment

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Fluent in English and Spanish.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions in the CRM system.

Skills

Communication

Multitasking

Customer Service

Education

High school diploma/GED

Tools

CRM software

Job description

A leading Business Process Outsourcing company is seeking Remote Call Center Representatives in Nova Scotia. The role involves providing exceptional customer service, supporting clients through inbound calls, and resolving issues effectively. Ideal candidates will possess strong communication skills and be motivated to assist others. MCI offers competitive compensation, benefits, and a collaborative work environment.