Remote AEM Website Support Specialist

Audi RED; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive technology firm in Toronto is looking for proactive Website Support Specialists to provide technical support for dealership websites using Adobe Experience Manager (AEM). Responsibilities include resolving dealer-reported issues, collaborating with teams for platform performance, and supporting site structure and content updates. Candidates should have 2+ years in technical support, familiarity with inventory management systems, and strong problem-solving skills. This role offers remote work flexibility and a collaborative culture.

Benefits

Paid vacation

Full health benefits

Work from home setup allowance

Dog-friendly office

Team events and fun culture

Qualifications

• 2+ years of experience in technical support, digital platform operations, or a customer-facing role.
• Familiarity with automotive inventory management systems like Homenet, vAuto, Inventory+.
• Experience with content management systems preferably Adobe Experience Manager (AEM).

Responsibilities

• Serve as the primary contact for dealers reporting website issues.
• Troubleshoot issues related to AEM and third-party integration.
• Communicate promptly with dealers about technical issues and resolutions.

Skills

Strong troubleshooting skills

Effective communication

Organizational skills

Problem-solving abilities

Tools

Adobe Experience Manager (AEM)

HTML/CSS

SalesForce

Jira

Job description

A leading automotive technology firm in Toronto is looking for proactive Website Support Specialists to provide technical support for dealership websites using Adobe Experience Manager (AEM). Responsibilities include resolving dealer-reported issues, collaborating with teams for platform performance, and supporting site structure and content updates. Candidates should have 2+ years in technical support, familiarity with inventory management systems, and strong problem-solving skills. This role offers remote work flexibility and a collaborative culture.