Remote Advisor, Business Services & Client Loyalty

Desjardins Group; Rimouski; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading financial services provider in Canada is seeking customer service representatives to join their Business Services team. Candidates should have a high school diploma and at least three years of customer service experience, ideally in the banking sector. Bilingualism in French is required, and applicants must be available to work flexible hours, including weekends. This role emphasizes providing personalized support and valuable solutions to businesses.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance plan with telemedicine

Reimbursement for health and wellness expenses

Qualifications

• Minimum of three years of relevant customer service experience.
• Experience in the banking or financial sector.
• Knowledge of French is required.

Responsibilities

• Handle inbound and/or outbound calls to respond to business member needs.
• Provide a personalized and value-added experience.
• Propose solutions and alternatives aligned with business goals.

Skills

Customer Focus

Interpersonal Savvy

Nimble learning

Education

High school diploma in a related field

Job description

A leading financial services provider in Canada is seeking customer service representatives to join their Business Services team. Candidates should have a high school diploma and at least three years of customer service experience, ideally in the banking sector. Bilingualism in French is required, and applicants must be available to work flexible hours, including weekends. This role emphasizes providing personalized support and valuable solutions to businesses.