Receptionist/Concierge

Chartwell Retirement Residences; Nanaimo; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retirement residence company in Canada is looking for a Receptionist/Concierge to handle various accounting and clerical duties. This role involves maintaining office records, processing mail, and assisting residents with inquiries. Candidates should have secondary education, basic bookkeeping knowledge, and computer skills (Word and Excel). Experience in retirement living or hospitality is preferred. This full-time position offers a supportive work environment with various benefits and flexible hours.

Benefits

Extended benefits

Monday to Friday schedule

Flexible hours for evening and weekend work

Qualifications

• Must have VSS & first aid certification (or willing to obtain).
• Preference for candidates with experience in retirement living and/or hospitality.
• Previous experience in a similar position is required.

Responsibilities

• Maintain department files and office records.
• Manage incoming and outgoing mail.
• Answer telephone and greet visitors.
• Process daily bank deposits and accounts.
• Respond to resident concerns and ensure actions are taken.

Skills

Communication Skills

Office Procedures Knowledge

Basic Bookkeeping

Computer Skills (Word, Excel)

Education

Secondary school education or equivalent

Job description

Job Description

As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the residence, while consistently maintaining a safe and secure environment. As an employee of Chartwell, you can enjoy growing your career and be a part of a dedicated team that positively impacts the lives of the residents.

Shift details

Monday to Friday - 8:00 a.m. to 4:00 p.m.

What You Will Do

• Maintain department files, including correspondence, forms and routine office records and reports.
• Receive incoming mail, co‑ordinate distribution and process outgoing mail.
• Answer telephone and greets visitors to respond to routine inquiries in person and by phone and relay the messages to the appropriate personnel.
• Process daily bank deposits, accounts payable and accounts receivable including verification of totals and coding.
• Respond to resident or family member concern and ensure appropriate action is taken within decision‑making authority and/or bring to the attention of the General Manager.
• Perform other related duties as required.

What You Will Need

• Secondary school education or equivalent.
• Must have VSS & first aid (or willing to get prior to starting).
• Preference will be given to those with experience working in retirement living and/or hospitality.
• Perks: extended benefits, Monday to Friday, FT, day shift (with some flexibility to work evenings and weekends, holidays).
• Previous experience working in a similar position (including a working knowledge of office procedures and elementary bookkeeping).
• Computer skills with a working knowledge of Word and Excel.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.