Reception Client Care Specialist, Calgary Animal Referral and Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary care organization in Calgary is seeking a full-time Reception Client Care Specialist to cover a maternity leave. The ideal candidate will provide exceptional client service, ensuring a welcoming experience for pets and their owners. Responsibilities include coordinating with clients and the medical team, requiring strong organizational skills and empathy. VCA offers a supportive work environment with numerous benefits including paid wellness days and continuous education opportunities.

Benefits

RRSP Employer Group Match Program

Paid wellness days, sick days, and vacation time

Continuing education benefits

Qualifications

• Prior experience in customer service and administrative duties.
• Exceptional client service skills.
• Ability to learn medical terminology.

Responsibilities

• Strengthen the client, animal, veterinary bond through exceptional service.
• Ensure clients and pets feel welcomed and expertly cared for.
• Coordinate between clients and the medical team.

Skills

Customer service experience

Administrative duties

Exceptional client service skills

Empathy and positive attitude

Attention to detail

Education

Veterinary Assistant program (preferred)

Tools

Woofware

Job description

Overview

Reception, Client Care

Employment type: Fixed Term for Maternity Leave

Location: Calgary, Alberta

VCA Canada’s Calgary Animal Referral and Emergency (C.A.R.E.)Centre is hiring a full time Reception Client Care Specialist to cover a maternity leave from September 2025 to September 2026. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

About the Role

The role of the Reception Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Key responsibilities and qualifications

The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:

• Prior experience in customer service and administrative duties
• Prior knowledge/or ability to learn medical terminology and VCA inhouse systems; Woofware
• Exceptional client service skills
• Empathetic, nurturing and positive attitude
• Skilled in prioritizing needs, open to change and adaptable
• Initiative in carrying out assignments independently
• Attention to detail with above average time management skills
• Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.
• Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred

What we offer you

• RRSP Employer Group Match Program! Saving for your future just got easier with VCA Canada
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• A caring culture of Wellness and Appreciation!
• Ask us about our mobilization and hands-free radiology!
• Paid membership and dues
• Paid wellness days, sick days, and vacation time
• Employee assistance program
• Continuing education benefits; paid to learn!
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards!
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Access to amazing mini-courses
• Opportunities to give back to your community through VCA initiatives
• Annual uniform allowance
• Generous personal pet care discounts

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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