Reception Administration, Vancouver Animal Emergency and Referral Centre

VCA Animal Hospitals; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A top veterinary service provider in Vancouver is seeking a Receptionist for Administration and Client Service. The ideal candidate will have over 2 years of experience, an exceptional client-focused attitude, and strong organizational skills. Responsibilities include managing client interactions, appointment scheduling, and maintaining accurate records. Attractive benefits and opportunity for professional development are offered.

Benefits

Generous compensation

Fantastic benefits

Continuing education account

RRSP Employer 5% Match Program

Annual uniform allowance

Referral Bonus Rewards

Personal pet care discounts

Paid wellness and vacation days

Employee assistance program

Virtual health care access

Qualifications

• 2+ years of experience as a receptionist in veterinary or human medicine.
• Professional demeanor when assisting clients.
• Experience with booking medical appointments.

Responsibilities

• Welcoming clients and patients in a professional manner.
• Managing check-ins and appointment scheduling.
• Coordinating communication between medical teams.

Skills

Client-focused service

Strong knowledge of electronic medical records

Experience with Microsoft Office Applications

Attention to detail

Tools

Moneris POS terminals

Job description

Receptionist Administration and Client Service

Location: Vancouver, British Columbia

Employment Type: Full Time

Level of experience: Experienced; 2+ years experience required

Area of expertise: veterinary medicine, human medicine, dental medicine, family practice medicine or related experience

Schedule: Tuesday to Friday 40 hours; 10 hour shifts; great for work life balance! Every weekend is a long weekend!

Compensation: $20.00 to $26.00 per hour (plus benefits)

Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre is currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24‑hour emergency and specialty hospital.

Key responsibilities

• Welcoming clients and patients in a warm, professional manner
• Managing check‑ins, check‑outs, and appointment scheduling in our in‑house scheduling system; training provided
• Handling incoming calls through our multiline system
• Prioritizing emails and client inquiries efficiently
• Coordinating communication between medical teams, specialty services and referring community
• Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures
• Supporting the team in delivering exceptional emergency and specialty care to our clients and patients

Qualifications

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.
• A professional and calm demeanor when assisting clients with questions, requests, or sensitive information.
• Experienced with booking medical appointments and locating schedules within the system for rebooking patients, booking new appointments, and urgent appointments.
• Strong knowledge of electronic medical records; training is provided for our in‑house system.
• Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe).
• Previous knowledge of Moneris POS terminals is an asset.
• Strong attention to detail & accuracy when recording and relaying information.

What we can offer you

• Generous compensation
• Fantastic benefits
• Continuing education account
• RRSP Employer 5% Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan – ask us more!
• Annual uniform allowance
• Referral Bonus Rewards
• Generous personal pet care discounts
• Paid wellness days, sick days and vacation days
• Employee assistance program
• E‑tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (tele‑medicine) offering quick access to quality care
• Opportunities to give back in your community through VCA Canada initiatives

Why join our team

• Awesome benefits and rewards
• Belong to the top Specialty Hospital in Vancouver
• A role that truly impacts client and patient experience every day
• Canada's Top Employer

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