Quality Assurance Analyst

JSG (Johnson Service Group, Inc.); Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A tech services company is seeking a Quality Assurance Analyst in Calgary for a hybrid role. The ideal candidate must have over 8 years of experience in IT software delivery and 6 years in Quality Assurance, with strong manual testing expertise. The role involves developing QA deliverables, conducting both manual and automated testing, and analyzing defects. Successful candidates will collaborate with teams in Agile/Scrum environments and support UAT for SaaS solutions. Strong SQL and analytical skills are also essential.

Qualifications

• 8+ years of experience in IT software delivery lifecycle.
• 6+ years in IT Quality Assurance with manual testing expertise.
• 2+ years of automation experience with testing tools.

Responsibilities

• Develop and maintain QA deliverables: test plans, test cases, scripts.
• Conduct manual and automated testing including integration workflows.
• Analyze defects, perform root cause analysis.

Skills

Manual testing expertise

Automation experience

API testing tools (Postman, SoapUI, RestAssured)

SQL expertise

Analytical skills

Agile/Scrum collaboration

Tools

Azure DevOps

SaaS/COTS solutions

Job description

Our client is seeking a Quality Assurance Analyst (Hybrid, Calgary) to develop and maintain QA deliverables including test plans, test cases, scripts, coverage and traceability matrices, execution reports, and regression suites.

Must Have Skills

• 8+ years of experience across the full IT software delivery lifecycle within complex enterprise environments.
• 6+ years in IT Quality Assurance with strong manual testing expertise across functional, system, integration, performance, and UAT phases.
• 2+ years of automation experience using testing frameworks and tools to support functional regression and API automation.
• Experience working in Agile/Scrum environments with strong cross team collaboration.
• Hands‑on experience with API testing tools (Postman, SoapUI, RestAssured).
• Proficiency in Azure DevOps or similar platforms for requirements traceability, test case design, execution, defect management, and reporting.
• Strong analytical and problem‑solving skills, including root cause analysis.
• Experience with Oracle and SQL Server databases, including writing and executing SQL queries.
• Background in the energy and utilities sector.
• Experience collaborating with vendors on Business Acceptance Testing for SaaS/COTS solutions.

Responsibilities

• Develop and maintain QA deliverables: test plans, test cases, scripts, traceability matrices, and reports.
• Align QA efforts across SDLC phases: requirements to release readiness.
• Conduct manual and automated testing including system, integration, and end‑to‑end workflows.
• Support UAT and defect lifecycle from identification to resolution.
• Analyze defects, perform root cause analysis, and suggest quality improvements.
• Apply risk‑based testing methodologies to mitigate potential issues.
• Execute SQL queries to validate data integrity and backend processes.
• Collaborate with vendors on testing SaaS/COTS solutions.
• Maintain regression suites to ensure system consistency post‑deployment.
• Ensure secure handling of sensitive data and validation of backup systems.