QUAC-Quality Assurance Coordinator

Lifemark; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A national IME service provider is seeking a Quality Assurance Coordinator to review medical assessment reports and ensure quality checks on documentation. The ideal candidate should be a regulated health professional with at least 3 years of experience and excellent organizational skills. This full-time position offers flexible health benefits and professional development opportunities.

Benefits

Comprehensive health and dental benefits

Employee Assistance Program

Shoppers Drug Mart discount

Employee Stock Purchase Plan

Paid vacation and wellness days

Annual education allowance

Corporate discount gym membership

Ongoing training and mentorship opportunities

Inclusive workplace environment

Qualifications

• 3+ years of experience in medical or insurance QA.
• Familiarity with auto insurance legislation.
• Ability to work independently and in teams.

Responsibilities

• Review medical assessment reports for accuracy.
• Conduct quality assurance checks on documentation.
• Collaborate with assessors to correct quality issues.
• Provide exceptional customer service to clients.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Teamwork

Education

Regulated health professional (Kinesiologist, Physiotherapist, or Nurse)

Tools

MS Word

Excel

Job description

Overview

Viewpoint – Quality Assurance Coordinator – CAT. Location: Viewpoint North York, 235 Yorkland Boulevard, Suite 1200, North York, Ontario, M2J 4Y8. Status: Full-time, In-person.

About Viewpoint: Viewpoint is an IME service provider, not a rehabilitation or treatment provider. Evaluations will recommend treatment options, but—as an unbiased provider—we will not recommend specific facilities, clinics, or doctors. For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. Viewpoint is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

Main Responsibilities:

• Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
• Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
• Identify discrepancies, errors, or inconsistencies in medical assessment reports and provide timely feedback to assessors for correction.
• Collaborate with assessors to address quality issues and implement corrective actions.
• Provide support to assessors on quality assurance procedures and documentation requirements.
• Ensure reports are sent to the client on time.
• Ensure the timely follow-up and tracking of QA statuses and reports.
• Follow QA protocols for releasing and saving reports.
• Offer exceptional customer service when responding to client queries.
• Identify issues that will impact service standards and rectify or escalate those issues.
• Other duties as assigned.

Qualifications

• A regulated health professional with at least 3 years\' experience either as a Kinesiologist, Physiotherapist or Nurse or prior experience in insurance or IME QA including an understanding of CAT.
• AMA Guides training or C-CAT certification is an asset
• 1-2 years work experience in medical clinic, hospital or insurance office
• Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
• Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
• Solid command of the English language and demonstrated excellent communication skills
• Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems
• Must be able to assume responsibility for job duties and work independently as well as team-orientated.
• Exceptional organizational and time management skills.

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team. We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!