Pursuit Jasper Adventure Center Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Alberta is seeking a Seasonal Supervisor for the Jasper Adventure Center. The role involves overseeing daily operations, ensuring excellent guest experiences, and managing cash handling. Ideal candidates will have supervisory experience and a strong hospitality focus. This position offers a unique opportunity to work in a beautiful natural setting from June to October 2025.

Qualifications

• Strong hospitality-focused approach for guest interactions.
• Mature and dependable with high attention to detail.
• Enthusiastic and outgoing personality for guest engagement.

Responsibilities

• Ensure PAC team delivers a memorable guest experience.
• Collaborate with various managers for integrated service.
• Manage cash handling and POS operations effectively.

Skills

Supervisory experience

Customer service

Cash handling

Adaptability

Proficiency in Microsoft Office

Job description

Pursuit Jasper Adventure Center Supervisor

Overview

Location: 86 Connaught Dr, Jasper, AB. Pay: $20 per hour. Job type: Seasonal, Full-time. Start: June 2025; End: October 31, 2025.

Responsibilities

• Ensure each PAC team member provides an interactive and professional product, attraction and retail sales or resolution experience.
• Collaborate with the Retail & PAC Manager, Banff Outlets to deliver seamless, integrated service.
• Collaborate with the Maligne Valley Retail Manager to ensure retail products are stocked and merchandised correctly.
• Maintain attraction and retail targets; assist with the implementation of promotional items.
• Maintain excellent relationships with affiliates.
• Work with the central reservations department on booking practices and product knowledge.
• Deliver a memorable guest experience by applying standard operating procedures related to PAC operations, safety and employee engagement.
• Serve as on-the-floor daily operations lead and provide support to Guest Experience agents as needed.
• Operate as a sales agent during required shifts; support coverage as needed.
• Address service recovery issues with support from central reservations or Maligne Lake guest services; escalate to management as appropriate.
• Complete daily and weekly sales tracking reporting.
• Coordinate ticket agent staffing with Hotel Front Desk and the Jasper PAC office, including scheduling collaboration.
• Manage daily cash handling and POS operations, including cash floats, change orders and cash-outs.
• Coordinate with Jasper attractions guest services to schedule FIT activity and maximize visitation.
• Ensure retail inventory and fixtures are well stocked and clean at all times.

Qualifications

• Previous supervisory, point of sale, cash handling and reconciliation experience.
• Strong hospitality-focused approach with ability to listen and empathize with guests and staff.
• Passion for coaching and developing employees with a safety-first mindset.
• Mature, energetic, dependable and self-motivated team player with high attention to detail.
• Ability to take initiative and follow through on tasks; adaptable to changing conditions.
• Enthusiastic and outgoing personality; comfortable engaging with guests and resort operators.
• Competent administrative skills with proficiency in Microsoft Office.
• Self-starter capable of working in a fast-paced, high-pressure environment without direct supervision.
• Comfortable standing for extended periods and working outdoors in varied weather; ability to lift up to 50 pounds with assistance.
• Class 5 driver’s license (clean abstract) is an asset.
• Must meet the organization grooming and appearance standards.
• Consent to a criminal record check as part of our “Always Honest” policy.

Work Environment

• Beautiful location in iconic, inspiring surroundings with scenic views.
• Independent and remote environment; work around our properties in natural settings.
• Busy physical environment: walking, stairs, bending, reaching, lifting up to 50 pounds with assistance.

Legal and Equal Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics. We strive to eliminate barriers for applicants from equity-deserving groups.

Relocation to Alberta and legal ability to work in Canada are required. This job is based in Alberta, Canada.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, only applicants selected for further consideration will be contacted.