PT Seasonal Brand Ambassadors

RALPH LAUREN; Halton Hills; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premium lifestyle brand in Halton Hills, Ontario is seeking a dedicated Brand Ambassador to deliver exceptional customer service and contribute to sales objectives. The ideal candidate will have retail experience, strong communication skills, and the ability to work flexible hours. Join a supportive team that values inclusivity and excellence in customer experience.

Qualifications

• Retail experience or similar industry experience preferred.
• Ability to communicate effectively with customers and colleagues.
• Ability to move around the store and lift up to 30 lbs.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Provide excellent customer service ensuring a customer-first mindset.
• Meet or exceed individual sales objectives and KPIs.
• Maintain store standards and assist with product offerings.
• Support operational activities and uphold company values.

Skills

Customer service

Communication

Retail experience

Ability to lift and climb

Team collaboration

Job description

Overview

Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Company Context

Ralph Lauren Corporation is a global leader in the design, marketing and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality.

Essential Duties & Responsibilities

1. Provides excellent customer service, ensuring there is always a customer first mindset.
2. Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
3. Contributes to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
4. Connects with customers utilizing our Polo Connect program.
5. Demonstrates passion and knowledge of fashion and styling.
6. Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer.
7. Provides customer service in the fitting rooms area assisting with sizing and maintaining store standards.
8. Maintains store standards, policies, and processes on sales floor and back of house, completing opening and closing responsibilities as required.
9. Supports operational activities such as floor sets and replenishment (ISOS).
10. Participates in individual company trainings including compliance, product, process, talent development and company initiatives.
11. Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the priority.
12. Provides necessary feedback to Management on product feedback, category opportunities or needs.
13. Maintains store visual standards using visual techniques and company guidelines.
14. Supports a professional and positive work environment, champions company core values and upholds company policies.
15. Collaborates with colleagues and contributes to a cohesive and inclusive team environment.

Qualifications

1. Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
2. Ability to effectively communicate with customers and store personnel.
3. Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
4. Ability to operate the register, stand, move and walk for multiple hours.
5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
6. Ability to build and maintain positive working relationships with customers, management, and co-workers.