Psychological Wellbeing Practitioner | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Lambeth; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Lambeth is seeking a motivated individual to join their Step 2 team in providing support for mental health recovery. The role is office-based two days a week and involves telephone triage of referrals, assessing clients, and advising on treatments. Candidates fluent in Portuguese, Spanish, or Mandarin are encouraged to apply. The organization offers generous benefits, including flexible working options and career development opportunities, fostering a diverse and inclusive workplace.

Benefits

Generous pay, pensions, and leave

Flexible working options

Career development programs

Car lease options

Key worker accommodation

NHS discounts

Access to counselling services

Wellbeing events

Long service awards

Cycle to work scheme

Season ticket loan

Staff restaurants

Qualifications

• Enthusiastic and motivated individual required for the Step 2 team.
• Experience in supporting people with mental health problems is beneficial.

Responsibilities

• Undertake brief telephone triage of referrals.
• Assess and support clients in self-management of their recovery.
• Provide information on evidence-based low intensity psychological treatments.

Skills

Fluent in Portuguese

Fluent in Spanish

Fluent in Mandarin or Cantonese

Job description

Lambeth Talking Therapies is a well-established, successful, friendly service with over 100 members of staff. Our team is made up of Psychological Wellbeing Practitioners, High Intensity therapists, Clinical Support Workers and administrators.

We are looking for a motivated and enthusiastic individual to join our Step 2 team. The role requires working in the office 2 days a week.

Lambeth Talking Therapies Service Mission

Working with people to reduce the distress and practical problems caused by common mental health problems; by developing and supporting staff who are dedicated to providing high quality, continuously improving psychological services to all of Lambeth’s diverse population. As a service, we are committed to being an anti-racist service. This commitment is ongoing and represents our desire to cultivate a culture that represents anti-racism, equity and belonging. We will not allow racism and discrimination to have any place within the service.

All our qualified PWPs have additional responsibilities and interests to keep the role varied and exciting. We have three senior PWP roles for career progression, and find that working in our team is often a springboard for PWPs to develop and excel in their chosen career paths.

We are committed to helping to develop the people that come to work with us. We know our service can only be as good as the people who work here, and we will invest in you to maximise that potential. We really welcome new members of the team and value our staff highly. We think staff wellbeing is essential, and have a range of initiatives to support our staff.

Lambeth is a borough of high social and psychological needs with considerable cultural diversity. We value this and want to reach these needs. We would like our team to reflect the diversity of our community and therefore we would welcome applications from individuals from a Black, Asian or any other minority backgrounds. We would particularly welcome candidates fluent in Portuguese (we have a large Brazilian and Portuguese community), Spanish (for our Latin American clients) and Mandarin or Cantonese (for our clients from the Chinese community). As a team, we are committed to addressing racial inequality and improving outcomes for clients from Black or Asian backgrounds. We deliver specialised staff training and have a monthly peer support group for our staff from a Black or Asian background or other minority backgrounds.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.

Benefits

• Generous pay, pensions and leave; we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as part‑time working and job sharing.
• Career development: plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease: our staff benefits from competitive deals to lease cars.
• Accommodation: our staff benefits from key worker housing available on selected sites.
• NHS discounts: discounts up to 10% from a variety of well‑known retail brands through the Health Service Discounts website.

Other benefits include:

• Access to SLaM counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Key Responsibilities

1. To undertake brief telephone triage of referrals into the service.
2. Assess and support people with a common mental health problem in the self‑management of their recovery. This is through telephone clinical work, virtual, face‑to‑face work and group work, and using other media as required.
3. Make decisions on suitability of new referrals, adhering to the department’s referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary or steps up to high intensity.
4. Provide a range of information and support for evidence‑based low intensity psychological treatments. This may include guided self‑help, online CBT, and information about pharmacological treatments.
5. Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.

Training and Supervision

1. Prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
2. Respond to and implement supervision suggestions by supervisors in clinical practice.
3. Engage in and respond to personal development supervision to improve competences and clinical practice.

Professional

1. Ensure the maintenance of standards of practice according to trust guidelines, and keep up to date on new recommendations/guidelines set by the department of health (e.g NHS plan, National Service Framework, National Institute for Clinical Excellence).
2. Ensure that client confidentiality is protected at all times.
3. Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.
4. Attend clinical/managerial supervision on a regular basis as agreed with Manager.
5. Participate in individual performance review and respond to agreed objectives.
6. Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist.
7. Encourage that staff are registered as a PWP through either the BPS or BABCP.

This advert closes on Monday 22 Dec 2025.