Project Manager II

Intello Technologies Inc.; Toronto; Hybrid; CAD 77,000 - 115,000; Full time

Job summary

A leading technology company in Toronto is seeking a Project Manager II to oversee post build order based drops programs. You will be responsible for delivery and ensuring customer satisfaction through effective vendor management and continuous improvement. The ideal candidate will hold a Bachelor's degree and have bilingual communication skills in English and French, along with 3-5 years of relevant project management experience. The role offers a competitive salary and a flexible work environment.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Qualifications

• Minimum 3-5 years’ work experience managing projects.
• Experience leading cross-functional teams.
• Ability to manage ambiguous requirements.

Responsibilities

• Accountable for end-to-end ownership of OBD delivery.
• Track and monitor progress of execution to exceed metrics.
• Analyze data and create reports and presentations.

Skills

Bilingual communication skills in French and English

Strong customer focus

Collaborative and self-sufficient

Leadership and analytical skills

Stakeholder management experience

Education

Bachelor’s degree in Business, Computer Science, Engineering, or equivalent

Tools

JIRA

Outcome

DOMO

MyWorld

Appian

Job description

Description

Join our team and what we'll accomplish together

The Fibre Networks team is looking for a dynamic, enthusiastic and results driven individual with a proven track record to join our Fibre Order Based Drops (OBD) team. This team blends their mastery of network implementation with a passion for ongoing success and driving improvements in the customer experience. We embrace an ambitious yet friendly and open-minded culture that has supported our evolution into a highly engaged operationally focussed team in the TELUS PureFibre Community.

We’re seeking a Project Management professional who thrives in a fast past complex environment and brings a strong customer focus to help drive exceptional customer outcomes. As a Project Manager II, you will oversee the execution and successful completion of our post build order based drops program with a partner vendor, bringing an enhanced focus on continuous improvement and innovation. You will be accountable for end-to-end delivery with your partner maximizing our first attempt success, while working alongside a collaborative and skilled team.

What you’ll do

• Accountable for end to end ownership of OBD delivery for your partner stream
• Track and monitor progress of execution of work to ensure ambitious first attempt (pass) success metrics are exceeded
• Responsible to manage the relationship and deliverables for partner vendors and internal stakeholders
• Review escalations and solve for customer services, taking lessons learned and seeing through implementation
• Analyze data, summarize and track information, and create reports and presentations
• Establish new business processes and lead innovations to improve cycle time, budget, reliability and engagement in a collaborative environment

Qualifications

What you bring

• Bilingual communication skills (verbal and written) in French and English
• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent education and/or relevant experience
• Minimum 3-5 years’ work experience managing projects or leading cross functional teams
• Collaborative, highly motivated, creative and self-sufficient with the ability to multi-task and work successfully under pressure with a strong customer focus
• Demonstrated partner vendor management experience
• Experience dealing with ambiguous requirements and translating them into concrete outcomes
• Demonstrated leadership, problem solving, negotiation, communication and analytical skills with an attention to detail
• Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders and team members
• Stakeholder management experience including senior executives is an asset

Great-to-haves

• Experience with software/tools such as Outcome, JIRA, DOMO, MyWorld, Appian
• Project Management certification (PMP, Agile or equivalent)

Salary

Salary Range: $77,000-$115,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M Days volunteered in our communities.

70% Team members that work at home or are mobile.

15.2 Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.