Project Manager

Swim Recruiting; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian organization is seeking a Project Manager for a 6-month contract. You will support the transformation of contact center technologies, lead the RFP process, and ensure project objectives are met. Ideal candidates will have over 5 years of project management experience, particularly with WFM and CCaaS implementations. The role offers competitive compensation of $95-105 per hour and requires on-site work 4 days a week in Vancouver.

Qualifications

• 5+ years of project management experience.
• Proven experience leading WFM and CCaaS implementations.
• Demonstrated success managing third-party vendors and RFP processes.

Responsibilities

• Lead the full RFP process and partner with stakeholders.
• Ensure projects meet business objectives on time and budget.
• Drive cross-functional alignment and successful outcomes.

Skills

Project management

Budgeting

Resource management

Status reporting

Vendor management

WFM and CCaaS implementations

Tools

Verint

Amazon CCaaS

Job description

6-month contract Project Manager role working with an enterprise organization supporting the RFP and transformation for contact centre and CRM technologies.

• 6-month contract Project Manager role.
• Supporting the transformation of contact centre technologies.
• On site work environment, 4 days a week in office.

What & Why:
As a result of investment in technology, our client is looking to add a Project Manager to their call centre technology team working on a transformation program. This role partners with stakeholders and vendors to implement solutions such as workforce management and CCaaS (call centre as a service) platforms, ensuring projects meet business objectives while staying on time and on budget. You will be responsible for leading the full RFP process and have strong experience working with third party vendors and SIs. Acting as both a strategist and facilitator, the Senior PM drives cross-functional alignment and successful outcomes in a fast-paced environment.thisSenior Project Manager at lululemon leads complex projects from planning through delivery, overseeing budgets, milestones, risks, and communications.

Who:
This client is one of the most recognizable Canadian brands, a true Vancouver success story who has expanded globally. They are well known for their corporate culture and has won major awards for their accomplishments. They have invested majorly in technology and have had an incredibly successful past few years, including a major strategic acquisition. They have an all-star leadership team who keeps you accountable and provides support while still affording you tremendous autonomy. They are located close to rapid transit in newly renovated offices in downtown Vancouver and have a on site work environment, 4 days a week in office.You:You will bring the following education, skills and experience to the role:

• 5+ years of project management experience, with strong foundations in planning, budgeting, resource management, and status reporting.
• Proven experience leading WFM and CCaaS implementations (Verint and Amazon CCaaS strongly preferred).
• Demonstrated success managing third-party vendors and RFP processes.
• Advanced experience with agile & waterfall methodologies, Project Management Professional (PMP) nice to have.

Compensation:
This role pays between $95-105 per hour.

Next Steps: If the sound of this opportunity excites you, and you’re confident that it’s a good fit for your experience and career goals, then we’d love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.