Project Coordinator Intermediate Net

MobileComm, Inc; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading telecommunications firm in Toronto is seeking a Project Manager to oversee project delivery from concept to execution. The role involves managing project plans, identifying risks, and leading cross-functional teams to optimize the customer experience. The ideal candidate will possess strong project management skills and experience in effective communication and collaboration.

Qualifications

• Experience in project management methodologies.
• Ability to lead cross-functional teams effectively.
• Strong analytical skills for quantitative analysis.

Responsibilities

• Plan the design and delivery of new initiatives.
• Identify and streamline existing processes.
• Create strategic presentations for senior management.

Skills

Powerpoint

Presentation

Communication

Collaborative

Creativity

Project management

Problem solving

Written communication

Multitasking

Detail oriented

Job description

Explore exciting open positions in the IT and Telecom Networking Industry today

Plan the design and delivery of new initiative including agent training, change management, agent and customer communication, project design, and system implementation plans from concept to execution.

Job Description

We execute CRTC, Legal, Regulatory, Corporate Security and Executive- initiated projects in accordance with Telecommunications, Regulatory compliance and Bell strategic deliverables. We also play a critical role in identifying, analysing, and influencing opportunities to optimize customer experience, costs, and revenue. The roles & responsibilities of the position:The Project Manager will work with the various delivery stream leads and the Business client counterparts to manage the overall project management plan, identifying and mitigating project (financial and operational) risks, delivering the projects on time, and managing capital and expense budgets. Knowledge on security and privacy legislation an asset.

Responsibilities from concept to execution include: Plan the design and delivery of new initiative including agent training, change management, agent and customer communication, project design, and system implementation plans from concept to execution. Create and manage project plans and related documentation in accordance with established project management methodology including execution, control and testing plans. Identify and streamline existing critical processes and risks to create and cost CMO and FMO plans. Redesign processes for process improvements; monitor project results, flag and analyze deviations to apply appropriate corrective action. Effectively engage, lead and influence cross-functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables. Create and deliver compelling strategic presentations to provide project status updates to senior management and executives. Build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions. Provide quantitative analysis and insight into call center cost and customer experience drivers. Analysis will be used to support program roadmaps, project delivery teams, and overall customer experience strategy. Ensure that the solution is tested in terms of functionality, performance, reliability, stability and compatibility with all impacted systems.

Required Skill Set :

• Powerpoint
• Presentation
• Communication
• Collaborative
• Creativity
• Project management
• Problem solving
• Written communication
• Multitasking
• Detail oriented

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