Programs & Business Operations Lead

TalentBurst; Remote; CAD 90,000 - 120,000; Full time

Job summary

A progressive global company is seeking a Programs & Business Operations Lead to drive community growth and optimize programs. Located remotely in Canada, this role involves collaborating with cross-functional leaders, analyzing trends, and initiating strategic projects. Candidates must have over 10 years of experience in analytics and project management, with exceptional communication and organizational skills. Join a dynamic team focused on achieving business objectives and supporting local and regional initiatives.

Qualifications

• Minimum of 10+ years of work experience in data-modeling, analytics, and project management.
• Track record of influencing and rallying cross-functional stakeholders.
• Ability to manage multiple tasks and prioritize work effectively.

Responsibilities

• Align functions to achieve objectives set by the Country Manager.
• Drive business operation meetings and lead project teams.
• Analyze trends and present actionable insights to leadership.

Skills

Data modeling

Analytics

Project management

Communication

Influencing stakeholders

Organizational skills

Tools

Excel

SQL

Job description

Job Title: Programs & Business Operations Lead

REMOTE Canada

12 months plus extensions

The Community You Will Join

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Chief Business Officer organization plays a pivotal role in driving the company's growth and expansion efforts worldwide. Our teammates work on commercializing Client’s new and existing businesses, helping Client’s expand beyond its core offering as a place to stay. This includes recruiting and developing Client’s global supply of high‑quality stays, experiences, and services, and executing Client’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Client’s continued growth and success in its next chapter.

The Geos Team, which sits within CBO, ensures that Client’s offerings are locally relevant and serve the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.

As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations Lead to join our Canada Business Operations team.

The Difference You Will Make

You will work closely with cross‑functional leaders and teams, and play a key role in scaling our community growth and optimization‑focused programs. The successful candidate will report to the Country Manager, Canada.

A Typical Day

• Align all functions in order to achieve objectives set by the Country Manager.
• Drive regular business operation meetings and initiate meaningful conversations – leading weekly meetings with cross‑functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track in Canada.
• Analyze macro and micro trends, and present analysis, insights, and actionable plans to Client’s country and regional leadership team to drive key business decisions.
• Support the Country Manager, Canada and other senior leaders on key strategic projects – lead and implement ad‑hoc operational and strategic projects for Canada. May require coordination within local country, regional, and teams in San Francisco.
• Own the conception, execution, and measurement of cross‑functional initiatives end‑to‑end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross‑functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.

Your Expertise

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data‑modeling, analytics, and project management in a dynamic entrepreneurial environment.
• World‑class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.
• A proven track record of being able to influence and rally diverse cross‑functional stakeholders against a common mission or goal using both qualitative and quantitative insights.
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.
• Ability to multi‑task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.

Skills

• Experience implementing and scaling initiatives across globally dispersed teams.
• Experience working cross‑functionally with multiple departments.
• Hands‑on approach, getting things done fast.
• Comfort with manipulating large datasets in Excel is a must. SQL proficiency strongly preferred.

Your Location

This position is Canada – Remote Eligible. The role may include occasional work at a Client’s office or attendance at off‑sites, as agreed to with your manager. While the position is Remote Eligible, you must live where Client’s, Inc. has a registered entity.