Program Housing Assistant (PHA)

Wesley; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local non-profit organization in Burlington is looking for a Program Housing Assistant to support homeless individuals and families. This full-time position involves rotating shifts, responsible for on-call assessments, administrative tasks, and ensuring a safe environment. Candidates should have a College Diploma in human services and experience with mental health concerns. The role offers a supportive team culture and opportunities for professional development. Join us in making a positive impact in the community.

Benefits

Positive work culture

Flexible work options

Professional development opportunities

Engaging organizational events

Qualifications

• Experience working with adults and families facing mental health and addiction issues.
• Ability to handle fast-paced and high-stress situations.

Responsibilities

• Conduct on-call assessments before admitting individuals or families.
• Screen applicants for domestic violence experiences and make referrals.
• Document participant information accurately for service statistics.
• Ensure a welcoming environment in the temporary housing program.

Skills

Compassion

Accountability

Responsiveness

Empowerment

Team player

Basic IT support

Education

College Diploma in human services and administration

Job description

Program Housing Assistant (PHA)

Posting #: 4222 Posting Date: December 8, 2025 Posting Closing: December 15, 2025 4:00pm

Have you heard of us?

Wesley is a long-standing local non‑profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication and food security in Hamilton, Halton and Brantford. We’re committed to diversity & inclusion and a healthy work life balance. We would love for you to join our team!

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Program Housing Assistant who demonstrates our values of compassion, accountability, responsiveness and empowerment to our clients, families and each other.

Reporting to the Managers of Halton Housing Services, this position will assist in providing intake supports and carrying out day‑to‑day administrative services. Wesley Halton Housing offers services to the homeless in Halton Region, supporting homeless families and individuals in a transitional program on‑site. Services are based on a client‑centered, residential harm reduction and housing first approach delivery model.

The position is part of a team that provides 24/7 coverage. The position works rotating twelve‑hour shifts including weekends and statutory holidays.

This is a 2‑year, unionized, full‑time contract position. The rate of pay is $22.07/hour. This position is 42 hours per week.

Key Responsibilities:

On‑Call & Intake

• Responsible to complete on‑call assessment protocols before admitting individuals or families to temporary housing program, coordinated through Halton 311
• Screen applicants for any recent, current or ongoing experience with domestic violence and make referrals to appropriate programs
• Provide set‑up supports to new intakes into the program, including rules and regulations of program, participant consent & confidentiality forms, and other intake tasks
• Create and maintain a welcoming and safe housing environment within the current 24 hour, 7 days a week service model
• Complete pre and post move‑in inspections of on‑site units to ensure health and safety standards, in collaboration with the program’s Health & Safety Officer & Property Manager

Administrative

• Document and input information into registry and participant files in computer data bases (COTS) to ensure accurate service statistics and participant records
• Document incidents as required
• Maintain regular and effective communication with relieving staff of events during shift so staff is aware of outstanding concerns or issues to address

Service Delivery

• Ensure clients are safe during shift; if an emergency arises, staff will respond as required
• Respond to participant concerns related to daily living tasks, provide referrals and guidance on issues related to living in temporary housing. Attend team meetings regularly as scheduled

What you will bring:

• A College Diploma in human services and administration, must have studies pertinent to social services, community health, human resources, and office administration
• Experience working with adults and families with mental health and addictions concerns and homelessness while providing non‑judgmental supports lens
• Ability to work in a fast‑paced environment and high stress situations
• Demonstrated experience as a highly motivated team player, with proven ability to take initiative and be self‑directed
• Demonstrated skills in basic IT supports (i.e., password reset, computer updates, etc)

What we offer:

• A positive work culture that prioritizes all staff having an opportunity to contribute
• Flexible Work Options
• Invest in Yourself as we Invest in You through professional development and training opportunities
• Fun and engaging organizational events such as our Staff Appreciation Event
• A supportive team that will empower you to achieve great milestones!
• Consideration will be given to candidates that are not fully qualified when no fully qualified applicants can be identified

Please Apply Via: Our Wesley Bamboo Portal

1. Click on this link: https://wesley.bamboohr.com/jobs/
2. From there you can access all of Wesley’s job postings

Wesley is an equal opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls please. More information about Wesley can be found on our website at www.wesley.ca.