Professional Services Consultant

Texada Software; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider for dealerships is seeking a Dealer Service Consultant to enhance customer adoption of their software solutions. This remote role involves guiding mid-market dealerships through onboarding and aligning processes with best practices. The ideal candidate will have 3-5 years in software implementation, strong communication skills, and a passion for customer success. Join a dynamic team dedicated to improving dealership operations while enjoying flexible work arrangements.

Benefits

Flexible work environment

Continuous learning opportunities

Supportive and inclusive company culture

Qualifications

• 3-5 years of experience in software implementation or consulting.
• Proven experience in dealership operations.
• Strong knowledge of equipment dealership environments.

Responsibilities

• Guide mid-market dealerships through Texada’s onboarding process.
• Act as a trusted advisor for customer consultations.
• Collaborate with project managers to deliver on-time projects.

Skills

Customer-facing project delivery

Communication skills

Project management skills

Analytical and problem-solving

Understanding of dealership operations

Education

Bachelor’s degree in business or IT

Tools

AI-powered tools

ERP systems

CRM systems

Job description

Overview

Texada Software develops a unique SaaS platform enabling heavy equipment dealers and rental businesses to improve their sales, service, and rental operations. With innovative technology and deep domain knowledge in equipment dealerships and rental houses, Texada is a global leader in its field.

Our Mid-Market Dealer Service Consultant plays a key role in helping mid-sized dealerships successfully adopt and maximize Texada’s solutions. This role focuses on understanding dealer workflows, guiding best practices, and ensuring a smooth and effective software implementation that delivers measurable value.

Strategic Value

Texada’s Dealer Service Consultants are the bridge between customer needs and product capabilities. They bring the promise of our platform to life by ensuring that customers—especially mid-market dealerships—can streamline their processes, increase efficiency, and grow their businesses with Texada.

Work location and travel

• Remote, with 25% travel required (customer sites and occasional travel to Mississauga office)
• Candidates should be authorized to work in the US or Canada without restriction or sponsorship.

What We’re Looking For

• 3–5 years of experience in software implementation, consulting, or dealership operations, with a strong track record of delivering customer-facing projects
• Proven experience in software implementation, consulting, or dealership operations
• Strong knowledge of equipment dealership, rental, or automotive service environments
• Familiarity with mid-market business processes, including service, rentals, and sales
• Project management skills with the ability to manage multiple engagements at once
• Experience with software systems, databases, and data migration
• Analytical and problem-solving ability to anticipate and resolve implementation challenges
• Strong communication and interpersonal skills to work effectively with customers and internal teams
• Attention to detail and commitment to high-quality results
• Familiarity with ERP, CRM, or other enterprise platforms a plus
• Bachelor’s degree in business, IT, or related field is preferred but not required
• Comfort with AI-powered tools to improve workflow efficiency, reporting, and customer communications

How to Grab Our Attention

• You’ve used Texada’s products before!
• You have curiosity and are always asking “why not?” when faced with status quo
• You’re passionate about customer success and dealership operations and want to see your work directly impact customer growth
• People love working with you because you’re approachable, empathetic, and collaborative
• You thrive in dynamic environments, balancing structured project work with creative problem-solving
• You embrace automation and process improvement, constantly seeking ways to reduce rework and speed up results

How You Will Contribute

• Implementation & Enablement: Guide mid-market dealerships through Texada’s onboarding and adoption journey, including discovery, configuration, workflow alignment, UAT, and training
• Customer Consultation: Act as a trusted advisor, mapping customer processes and aligning them with industry best practices supported by Texada
• Project Leadership: Collaborate with project managers to deliver projects on time, on budget, and with customer satisfaction at the forefront
• Optimization & Adoption: Help customers unlock ongoing value from Texada by identifying opportunities for workflow improvements and expanded adoption
• Continuous Learning: Stay current on industry trends, dealership operations, and emerging technologies to continually add value for our customers

Who you will be working for

Texada is the leading growth engine for equipment dealerships and rental businesses with one purpose-built platform. From CRM, quoting, to rentals, service, parts, and fleet management, we connect your teams and give them the tools to work faster, smarter, and drive growth.

Whether you're a full-line dealership with rental operations or a dedicated rental company, Texada delivers industry-proven software that adapts to your workflows and scales with your business.

Built for the real-world complexity of equipment, our cloud-based platform is trusted by leading dealerships and rental businesses around the globe.

Work Better. Grow Faster. Stay in Control.

TexadaSoftware.com

At Texada We Are…

• Purposeful, Passionate, and Proud: What motivates us day to day.
• Always Learning from Innovation: As long as we are learning, we are succeeding.
• Focused on Improvement, not Perfection: We are fanatical about improving our products, our processes, our team, our systems.
• Delivering our Long-term Vision Today: We are impatient to bring our vision to life.
• PowerfulTogether: We embrace our various strengths and diversity with a firm commitment to being more PowerfulTogether.

Texada is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace in hiring and growth opportunities.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.