Production Support Lead – Occupancy & CRE Apps

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto is seeking a skilled Production Support Lead to oversee the performance of critical occupancy and CRE applications. The ideal candidate will bring over 5 years of IT experience, strong communication skills, and a proactive approach to enhancing operations. This role includes managing incident responses and ensuring seamless support for on-site staff while driving continuous improvement. The company offers competitive compensation and a dynamic work environment.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Competitive compensation and commissions

Stock benefits where applicable

Qualifications

• 5+ years of experience in IT with strong knowledge technical and communication skills.
• Demonstrated ability in written and oral communication with strong presentation skills.
• Experience in the financial services industry.
• Deadline-driven and results-oriented, able to manage multiple tasks and deadlines.

Responsibilities

• Oversee and enhance operational performance of occupancy and CRE applications.
• Deliver exceptional support to ensure seamless operations for on-site staff.
• Lead incident response, problem management, and root cause analysis.
• Drive production stability and reliability through proactive measures.

Skills

Production support

Communication skills

Problem-solving

Incident management

Data-driven approach

Education

Undergraduate degree

Tools

SQL Database

Linux

Windows

OpenShift

Azure

Stone branch

Moog soft

PagerDuty

Service Now

Job description

A leading financial institution in Toronto is seeking a skilled Production Support Lead to oversee the performance of critical occupancy and CRE applications. The ideal candidate will bring over 5 years of IT experience, strong communication skills, and a proactive approach to enhancing operations. This role includes managing incident responses and ensuring seamless support for on-site staff while driving continuous improvement. The company offers competitive compensation and a dynamic work environment.