Product Operations Leader: Flow & Merch Champion

Indigo; Milton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A prominent book retailer located in Milton, Canada, is seeking a Product Operations Leader. This role entails managing product flow processes, training and coaching teams, and fostering a culture of customer service excellence. The ideal candidate will have 1-2 years of experience in customer service or operations, and demonstrate a commitment to creating exceptional experiences for customers. The position may require flexible hours including weekends and holidays, promoting employee engagement and operational efficiency.

Benefits

Diversity, Equity, Inclusion and Accessibility initiatives

Continuous learning opportunities

Qualifications

• 1-2 years of experience in customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional experience for customers.
• Ability to lift medium to large items, up to 40 pounds, using safety techniques.

Responsibilities

• Lead execution of activities to support strategic priorities and product flow processes.
• Coach and provide feedback to Customer Experience Representatives.
• Manage store opening and closing and ensure health and safety.

Skills

Customer service experience

Leadership skills

Knowledge of health and safety standards

Ability to prioritize and plan

Bilingualism (French/English)

Job description

A prominent book retailer located in Milton, Canada, is seeking a Product Operations Leader. This role entails managing product flow processes, training and coaching teams, and fostering a culture of customer service excellence. The ideal candidate will have 1-2 years of experience in customer service or operations, and demonstrate a commitment to creating exceptional experiences for customers. The position may require flexible hours including weekends and holidays, promoting employee engagement and operational efficiency.