Product Manager, Core Platform

SurveyMonkey; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading survey platform in Canada is seeking a Product Manager II to enhance user experiences on their foundational platform. The role involves working collaboratively to improve how users build and analyze surveys and leverage AI technology. Ideal candidates will have 3-4 years of experience in SaaS product management with strong analytical and communication skills. Join a flexible, inclusive environment that champions curiosity and innovation.

Benefits

Flexible hybrid work environment

Programs to support employee growth

Inclusive workplace culture

Qualifications

• 3-4 years of SaaS product management experience.
• Strong interest in AI and a willingness to learn about new technologies.
• Excellent communication and collaboration skills.

Responsibilities

• Contribute to and execute a product roadmap focused on survey experiences.
• Work with design and engineering to implement AI/ML features.
• Translate customer needs into product requirements.

Skills

SaaS product management experience

Interest in AI

Analytical skills

Communication skills

Collaboration skills

Job description

Overview

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

Are you a builder with a passion for crafting amazing user experiences? We are looking for a highly motivated Product Manager II to join our Core Products team. You will play a hands-on role in improving our foundational platform, directly impacting how our users author, distribute, and analyze surveys. This role is perfect for someone who loves to solve problems, is eager to learn, and wants to contribute to a product with millions of users. You'll get to work on the most fundamental parts of our business, from the ground up, in a fast-paced and collaborative environment.

Responsibilities

• Contribute to and execute a product roadmap focused on our core survey authoring and analysis experiences. You'll work on feature improvements that directly impact how users build, share, and get value from their surveys.
• Work with design, engineering and data science to explore and implement AI/ML features that make our users' lives easier and their data more insightful.
• Translate customer needs into product requirements, user stories, and acceptance criteria. You'll drive the day-to-day execution to deliver high-quality features that solve real problems.
• Help build and improve features that enable users to collaborate more effectively within SurveyMonkey, focusing on making multi-user dynamics intuitive and seamless.
• Use quantitative data (e.g., from Amplitude, SQL) and qualitative user feedback to measure feature performance, identify opportunities, and make recommendations for future development.

Qualifications

• 3-4 years of SaaS product management experience.
• Strong interest in AI and a willingness to quickly learn about new technologies and their applications.
• A curious, positive attitude and the ability to drive toward ambitious goals with urgency and agency.
• Proven analytical and problem-solving skills, with a love for using data to validate and inform decisions.
• Excellent communication and collaboration skills, with a track record of working effectively with engineering and design teams.

Perks and culture

#LI-remote

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

We live our company values — like championing inclusion and making it happen — by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Legal and application notes

Equal opportunity statements and privacy notices apply to the recruitment process. For more information on how SurveyMonkey processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice and contact [e-mail] with any queries. Do not send your resume/CV/application to this email address.