Product Manager – Checkout, Payments & Fraud

Staples; Richmond Hill; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading retailer in Canada is looking for a Product Manager to drive initiatives focused on checkout optimization, payment systems, and fraud prevention. This role requires 5+ years of product management experience, preferably in eCommerce, along with strong analytical skills and the ability to work collaboratively across teams. The position offers benefits like health and dental coverage, performance bonuses, and a significant focus on inclusion and diversity in the workplace.

Benefits

Associate discount

Health and Dental benefits

Performance bonuses

Learning & Development programs

Qualifications

• 5+ years in Product Management, preferably in eCommerce.
• Experience with Payments, Checkout, and Fraud systems.
• Proven success in project management.

Responsibilities

• Drive the roadmap for checkout, payments, and fraud prevention.
• Collaborate with engineers and UX teams for delivery.
• Define and analyze KPIs for payment success and fraud reduction.

Skills

Product Management

Agile practices

Cross-functional collaboration

Analytical skills

Communication skills

Education

BS/BA degree or equivalent

Tools

Payment gateways

Fraud detection tools

Product roadmapping tools

Job description

Product Manager – Checkout, Payments & Fraud

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Job Description

Some of what you will do:

The Product Manager, Checkout, Payments & Fraud is responsible for supporting the Senior Product Manager in executing the roadmap for checkout optimization, payment systems, and fraud prevention on Staples.ca and StaplesPreferred.ca. This individual will act as the voice of the customer and ensure that every initiative balances business goals with delivering a secure, seamless, and best‑in‑class checkout experience. This role focuses on building a robust, customer‑first, data‑driven product backlog and driving delivery from conception to launch. The individual will research industry trends, analyze customer behavior, and continuously modernize our checkout and payment experience while enhancing fraud prevention capabilities. They will define what customers need and collaborate on how to deliver it effectively. The Product Manager will partner with engineers, UX designers, analysts, fraud specialists, payment gateway providers, and key decision makers across the organization to lead the execution of all product initiatives within their domain.

Specifically, You Will:

• Assist in building and executing a data‑driven roadmap for checkout, payments, and fraud prevention.
• Define KPIs for payment success, checkout conversion, and fraud loss reduction; analyze results and iterate on the roadmap.
• Develop product artifacts such as future‑state vision, journey maps, and business cases to gain stakeholder buy‑in.
• Collaborate with UX, analytics, and engineering teams to ensure timely and on‑budget delivery.
• Drive initiatives to optimize checkout flow and improve customer experience.
• Write and prioritize epics and user stories for Agile teams.
• Manage cross‑functional relationships and communication with Finance, Fraud, and Technology teams.
• Provide routine, transparent product updates to executive stakeholders.
• Stay informed on industry trends in payments, fraud prevention, and checkout optimization.
• Adapt to changes in direction and priority in a fast‑paced, deadline‑driven environment.

Some of what you need:

• BS/BA degree or equivalent (MBA an asset).
• Agile certification (asset).
• 5+ years in Product Management (eCommerce preferred).
• Hands‑on exposure to Payments, Checkout, Finance, or Fraud systems.
• Experience with Agile and Scrum delivery practices.
• Proven success in cross‑functional collaboration and project management.
• Understanding payment gateways, fraud detection tools, and checkout optimization.
• Strong analytical, data‑driven decision‑making and problem‑solving skills.
• Ability to navigate large organizations and build strong partnerships.
• Excellent communication, influencing, and presentation skills.
• Familiarity with product roadmapping tools, APIs, and cloud technologies.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

#Bringyourpassion #LI-Hybrid

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.