Product Guide - Bilingual (English/Mandarin)

Arc'teryx; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading outdoor retail company in Toronto is looking for a Product Guide. The role involves delivering exceptional customer service, sharing product knowledge, and participating in store tasks. Candidates should be self-motivated and enjoy problem-solving. Flexibility during peak seasons, including Black Friday and holidays, is essential. Competitive compensation and supportive work environment offered.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work flexible hours during peak seasons.
• Proficiency in Mandarin considered an asset.

Responsibilities

• Deliver a best-in-class brand experience to guests.
• Provide technical product knowledge and support problem-solving.
• Work with leadership on store projects.
• Utilize Point-of-Sale system for transactions.

Skills

Exceptional customer service

Problem-solving

Flexibility

Self-motivated

Job description

Your Opportunity at ARC’TERYX: You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

As a Product Guide at Arc’teryx, here’s what you’d be doing :

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Are you our next Product Guide?

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Expectations :

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform / complete other additional projects, duties, and assignments as required and / or by request
• Proficiency in Mandarin is considered an asset for this role, particularly in supporting our Mandarin-speaking clients

Availability Requirements :

• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time – 30-40 hours per week (5 days per week)
• Part Time – 10-30 hours per week (2-4 days a week)

Compensation: An hourly wage is provided in CAD. The posted range is a reasonable estimate of pay at the time of posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The range above reflects base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better. We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.