Product Analyst (Application Support)

FCC / FAC; Regina; Hybrid; CAD 81,000 - 110,000; Full time

Job summary

A federal Crown corporation in Canada is seeking a client support professional for their Application Support team. The ideal candidate will possess a Bachelor's degree and have strong interpersonal and problem-solving skills, with a minimum of three years of experience in Technology or Operations. This role offers hybrid work options and aims to provide solutions for incident analysis and response.

Benefits

Competitive total rewards packages

Flexible and comprehensive group benefit plans

Well-being support through benefits and wellness programs

Learning and development opportunities

Qualifications

• Minimum three years of experience in Technology or Operations sector.
• General knowledge of systems analysis.
• Strong interpersonal skills to communicate technical information.

Responsibilities

• Investigate and triage incidents reported by users/customers.
• Guide users on application navigation.
• Update troubleshooting documentation for the knowledge base.
• Understand business needs and identify solution options.

Skills

Team player

Critical thinking

Strong communication

Problem-solving

Education

Bachelor’s degree in finance, marketing or commerce

Tools

Systems analysis

Job description

Closing Date (MM/DD/YYYY)

02/27/2026

Worker Type

Permanent

Language(s) Required

English

Term Duration (in Months)

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$81,005 - $109,595

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

What you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

How You’ll Make An Impact

We’re looking for a collaborative analytical thinker who is passionate about client support to join our Application Support team. With your active listening, relationship-building and stakeholder engagement skills, you’ll facilitate solutions to support incident analysis and response. You’ll bring strong problem-solving and communication skills, combined with curiosity, adaptability, and a team-first mindset. Most importantly, you’ll embrace change, champion continuous improvement, and create impact.

You’ll be part of an Agile team, working closely with FCC employees, business partners, the Service Desk and Domains to identify and resolve incidents.

If you’re a detail-oriented team player who embraces change and enjoys facilitating solutions for end users, this could be the role for you!

What You'll Do

• Investigate and triage incidents reported by users/customers
• Guide users on application navigation
• Update troubleshooting documentation as part of our knowledge base and use this documentation in providing support
• Understand business needs, constraints and problems to identify solution options

Required Qualifications

What you'll bring to the team

• Bachelor’s degree in finance, marketing or commerce
• Minimum three years of experience in Technology or Operations sector
• Demonstrated ability and willingness to learn new tools
• General knowledge of systems analysis
• Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
• Lending business knowledge, ideally within agriculture
• Solid knowledge of FCC lending process

Preferred Qualifications

• Technical knowledge and skills
• Ability to write and execute queries

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.