Produce Lead - Eataly Eaton Centre

Eataly North America; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

An artisanal Italian marketplace in Toronto seeks a Produce Lead to ensure quality, freshness, and presentation of produce while promoting exceptional guest service. The ideal candidate will possess a high school diploma and at least 1 year of grocery experience. Responsibilities include maintaining stock levels, training Produce Associates, and collaborating with other departments. Must be available to work a flexible schedule including nights and weekends. This role values knowledge of Italian food and beverage.

Qualifications

• 1+ year of experience in grocery preferred.
• Knowledge of Italian food and beverage is a plus.
• Ability to work onsite with a flexible schedule.

Responsibilities

• Serve as a liaison between Produce team members and the Market Manager.
• Ensure quality and freshness of all produce.
• Demonstrate exceptional customer service.
• Collaborate with the Warehouse team to maintain stock levels.
• Inspect and rotate products according to FIFO standards.

Skills

Interpersonal skills

Product knowledge

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Hand truck

Box cutter

Ladder

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Produce Lead serves as a liaison between Produce team members and the Market Manager to ensure that Produce & Pronto is properly stocked and displayed attractively across Eataly’s retail department. The Produce Lead promotes exceptional guest service on the retail team, using interpersonal skills and product knowledge to drive sales and improve guest satisfaction. Reports to the Market Manager.

• Ensures quality and freshness of all produce in the retail operations in accordance with Eataly’s quality standards.
• Ensure that produce shelves, displays, aisles, preparation and storage areas are in clean and orderly condition, and that product is adequately stocked and rotated.
• Demonstrate exceptional knowledge of produce (local, organic, farms, sustainability, etc.); maintain awareness of new products and regularly incorporate new products into the overall produce mix.
• Demonstrate exceptional customer service in accordance to Eataly’s service standards.
• Collaborates with the Warehouse team to maintain proper stock levels, organizing back stock and warehouse storage effectively and efficiently
• Follows order and inventory procedures and receives deliveries, verifying order and invoice accuracy
• Assists with delegating tasks, supervising, training and motivating Produce Associates
• Maintains accurate department signage, pricing and labelling
• Rotates products according to First In First Out (FIFO) standards
• Inspects shelves and immediately removes expired or damaged merchandise
• Assess departmental food waste with department heads and diverts waste to donations
• Partners with Guest Relations, Grocery, and Events & Education to coordinate product demos
• Maintains safe and cleanly work conditions and compliance with state and federal regulations
• Performs light cleaning duties such as sweeping, dusting and packaging disposal as necessary
• Performs other duties as required or assigned

Qualifications

• High school diploma or equivalent
• 1+ year of experience in grocery
• Proactive and able to multitask
• Knowledge of Italian food and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule including nights and weekends
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to use a hand truck, cart, box cutter, ladder and cleaning supplies