Principal Product Manager - Enterprise Customer Education

Absorb Technology; Canada; On-site; CAD 110,000 - 140,000; Full time

Job summary

A leading technology firm is seeking a Principal Product Manager to shape the future of Enterprise Customer Education. This remote-first role requires extensive experience in B2B SaaS product management and a knack for driving impactful strategies. Ideal candidates will possess strong analytical skills and a curiosity for AI. Join a collaborative team in a company that values inclusivity and continuous growth.

Benefits

Flexible work arrangements

Comprehensive Health and Wellness Benefits

New Hire Equipment Allowance

Career growth opportunities

Qualifications

• 7+ years of Product Management experience in B2B SaaS or enterprise software.
• Proven ability to translate insights into strategy using data and research.
• Experience in early-stage or 0-1 product environments.

Responsibilities

• Define the Enterprise Customer Education segment strategy.
• Use data and customer insight to identify opportunities.
• Partner with design and engineering to prototype new concepts.

Skills

Product Management experience in B2B SaaS

Analytical and financial modeling skills

Strong communication abilities

Curiosity in AI and emerging technologies

Job description

Principal Product Manager - Enterprise Customer Education

We’re looking for a Principal Product Manager to define the future of our Enterprise Customer Education segment, helping Absorb’s enterprise clients train and enable their customers at scale.

This is a high-impact individual contributor role that blends strategy, creativity, and analytical rigor. You’ll uncover new opportunities, validate ideas through data and prototypes, and partner with cross-functional leaders to turn promising concepts into outcomes that move the business forward.

You’ll thrive if you’re part strategist, part innovator, and part storyteller - comfortable connecting dots across data, customer insight, and emerging technology (especially AI) to craft bold yet pragmatic bets that shape Absorb's future.

What you’ll do:

Own and evangelize the segment strategy: Build a deep understanding of the customer education market, customer needs, and where we can create meaningful differentiation.

Uncover and size opportunities: Use data, research, and customer insight to identify where to play and how to win.

Validate early ideas: Partner closely with design and engineering to prototype, test, and refine new concepts - fast.

Build alignment and conviction: Create clear, data-backed business cases that bring senior leaders and teams along.

Guide teams toward impact: Stay involved as ideas move into execution - clarifying outcomes, connecting dots, and ensuring what we build delivers on the intent. Represent and communicate progress towards key goals and metrics.

Lead through influence: Provide dotted-line leadership to PMs across the segment - offering strategic guidance, coaching, and input into their performance to ensure alignment and impact.

Bring an AI lens: Explore how new technologies can help customers learn more effectively and scale education across enterprises.

Partner and Educate: Act as a thought leader and advocate for customer education within the organization.

What you’ll bring:

7+ years of Product Management experience in B2B SaaS or enterprise software, with a track record of shaping strategy and driving measurable business outcomes.

Proven ability to translate insights into strategy - combining data, customer research, and business acumen to identify and prioritize high-impact opportunities.

Experience in early-stage or 0-1 product environments, with comfort navigating ambiguity and rapid iteration.

Strong analytical and financial modeling skills, capable of building data-backed business cases and forecasts.

Skilled at communicating with clarity and influence, from executive presentations to cross-functional collaboration.

Comfortable working across design, engineering, and GTM teams to validate and evolve ideas into actionable plans.

Curiosity and fluency in AI and emerging technologies, and how they can reshape customer education and enterprise learning.

(Bonus) Experience in customer education, enablement, or learning technology domains.

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]