Principal Presales Engineer & Product Specialist

Twilio; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading communication platform company seeks a Principal Presales Engineer to partner with sales and engineering teams. The role involves consulting on complex messaging solutions, leading technical discussions, and advising customers across multiple products. Strong backgrounds in API-based systems and pre-sales engagements are required. Candidates should have experience with messaging platforms and communicate clearly with technical and executive audiences. This position offers remote work and the chance to influence product strategy.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• Experience leading pre-sales or solution architecture engagements.
• Strong background in API-based, event-driven systems.
• Hands-on experience with REST APIs and webhooks.
• Demonstrated expertise in messaging platform optimization.
• Ability to communicate complex technical concepts clearly.

Responsibilities

• Act as an expert for Twilio Messaging to advise customers.
• Design scalable, secure messaging architectures.
• Lead technical discussions with customers.
• Advise on deliverability and failure handling.
• Partner with sales to drive technical validation.

Skills

API-based systems

Event-driven systems

Messaging platforms

Spanish (business level)

Collaboration and influencing

Tools

Node.js

Python

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer, Product Specialist.

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

• Act as a subject-matter expert for Twilio Messaging, advising customers on SMS, WhatsApp, RCS, and related capabilities, while supporting internal teams with product knowledge, enablement, and solution strategy.
• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
• Lead deep technical discussions with customers covering APIs, webhooks, event-driven patterns, and integration best practices.
• Advise on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels.
• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
• Capture and share customer patterns, technical gaps, and emerging needs with Product and GTM teams to influence strategy and roadmap.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.
• Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.
• Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.
• Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.
• Ability to communicate complex technical concepts clearly to technical and executive audiences.
• Strong collaboration and influencing skills across sales, engineering, and product stakeholders.
• Experience working in an overlay or specialist pre-sales capacity.
• Experience collaborating with Product on roadmap or positioning.
• Prior exposure to Twilio products or other CPaaS platforms.
• Business-level proficiency in Spanish.

Location

This role will be remote, and based in Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.