Principal AI Platform Engineer

PointClickCare; Canada; On-site; CAD 248,000 - 277,000; Full time

Job summary

A technology firm specializing in healthcare solutions is seeking a Principal AI Platform Engineer to build the infrastructure connecting AI systems with existing products. You will design, implement, and maintain core infrastructure layers, ensure security and monitoring for GenAI workloads, and collaborate with product and engineering teams. This role offers a competitive salary ranging from $179,000 to $199,000 plus additional bonuses and benefits.

Qualifications

• Extensive experience with AI platform infrastructure.
• Demonstrated expertise in observability and monitoring frameworks.
• Experience with AI infrastructure components is a must.

Responsibilities

• Design and maintain core infrastructure for GenAI products.
• Implement secure access controls and authentication mechanisms.
• Develop observability, monitoring, and logging solutions.

Skills

Building and maintaining AI platform infrastructure

Kubernetes

Container security

Observability frameworks

Real-time performance monitoring

Tools

OpenTelemetry

MLFlow

Vector databases

Prompt/versioning stores

Job description

The Team

This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high‑impact AI Products.

Job summary

The Principal AI Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI‑generated insights into agent workflows.

Key responsibilities.

• Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
• Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
• Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
• Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
• Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.

Qualifications & Skills

• Extensive experience building and maintaining AI platform infrastructure, Kubernetes, and container security.
• Demonstrated expertise in observability, and monitoring frameworks, with a focus on real‑time performance (i.e: experience with OpenTelemetry, MLFlow).
• Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.

Preferred experience

• Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
• Experience with CI/CD pipelines and automation for AI model deployment and platform operations
• Strong knowledge of authentication and authorization frameworks integrated into AI platforms.

$179,000 - $199,000 a year

AtPointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.