Premium Support Specialist — Bilingual EN/ES

Traveltechessentialist; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global hospitality platform is seeking a Senior Specialist, Premium Support in Canada to deliver exemplary customer service to hosts and guests. The ideal candidate will possess 4+ years of customer service experience, exceptional communication skills in English and Spanish, and strong problem-solving abilities. Responsibilities include managing complex cases, providing personalized assistance, and collaborating with stakeholders. This full-time role requires flexibility and adaptability based on business needs and is open to candidates in multiple Canadian provinces.

Benefits

Inclusive work culture

Opportunity for career growth

Qualifications

• 3+ years of experience in multicultural customer service teams, preferably in hospitality.
• Ability to handle multiple issues simultaneously with efficiency.
• Proficient in English and Spanish, with additional languages as a plus.

Responsibilities

• Provide end-to-end support to community members, ensuring resolution.
• Engage with stakeholders to manage conflicts and enhance service.
• Personalize communications and anticipate user needs.

Skills

Customer service expertise

Problem-solving abilities

Communication skills in English and Spanish

Multitasking

Empathy

Education

4+ years in customer service

Tools

CRM systems

Google Suite

Job description

A global hospitality platform is seeking a Senior Specialist, Premium Support in Canada to deliver exemplary customer service to hosts and guests. The ideal candidate will possess 4+ years of customer service experience, exceptional communication skills in English and Spanish, and strong problem-solving abilities. Responsibilities include managing complex cases, providing personalized assistance, and collaborating with stakeholders. This full-time role requires flexibility and adaptability based on business needs and is open to candidates in multiple Canadian provinces.