Premium Corporate Travel Agent NA

Encore Travel; Montreal; On-site; CAD 100,000 - 125,000; Full time

Job summary

A corporate travel agency is seeking Premium Corporate Travel Agents in Montreal. The role involves booking new travel reservations and managing existing ones while ensuring adherence to client policies. Candidates should have over 5 years of travel industry experience and be skilled in communication and sales. Additional skills in geography and familiarization with travel solutions are essential. This position contributes significantly to the agency's customer service and profitability goals.

Qualifications

• 5+ years of travel industry experience.
• Minimum College Diploma required.
• Understanding of travel industry processes.

Responsibilities

• Complete new domestic and trans-border travel reservations.
• Understand and communicate travel industry rules.
• Respect data privacy and protection policies.

Skills

Domestic and trans-border geography

Business level communication

Soft skills related to positioning travel solutions

Ability to communicate global entry requirements

Sales

Education

5+ years of travel industry experience

College Diploma

University Degree

Job description

Premium Corporate Travel Agents will book new air, hotel, rail and car reservations for our business travel clients. They will also carry out changes to existing reservations, such as name changes, date and itinerary modifications. They take care to protect sensitive and private information and ensure that reservations are made within the confines of the Client’s travel policy. They deliver good, consistent customer service and will also contribute to Encore’s revenue and profitability by offering relevant complementary products and services. For example, every air reservation request including 1 night away from the travelers’ home airport should include an offer to reserve a hotel within their travel policy.

Requirements

Key Responsibilities

• Complete new domestic Canada and trans-border travel reservations both in the GDS and in OBTs
• Understand and communicate travel industry processes, limitations, rules and particularities such as flight credits, fare rules, upgrade policies and so on
• Understand and apply travel polices and approval flows of each of our clients
• Respect data privacy and protection policies
• Able to position complementary travel services such as hotels and car rentals
• Positions travel solutions based on loyalty programs, travel policy as well as profitability

Required Skills & Experience

Education & Experience

• 5+ years of travel industry experience
• College Diploma (minimum)
• Travel School (nice to have)
• University Degree (nice to have)

Knowledge, Skills & Abilities

• Domestic and trans-border geography
• Business level communication written and oral
• Soft skills related to positioning and offering travel solutions
• Ability to find and communicate global entry requirements
• TSA guideline, baggage policies, fare restrictions and classes
• Active listening, building rapport and engagement
• Demonstrates empathy
• Sales