Practice Manager - True Dental

dentalcorp; West Kelowna; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dental practice in West Kelowna is seeking an experienced manager to oversee operations, lead a dynamic team, and ensure compliance with health regulations. The ideal candidate will possess a diploma in Business Administration and strong skills in people management, financial oversight, and use of dental software. Join a supportive environment that values your growth and success.

Benefits

Career development opportunities

Total rewards discounts

Flexible scheduling

Unique practice-exclusive benefits

Qualifications

• Experience in budgeting, forecasting, and payroll.
• Strength in people management and financial oversight.
• Committed to upholding health regulations and fostering a safe clinic environment.

Responsibilities

• Oversee and optimize front-office and clinical operations.
• Lead and support a high-performing team through effective management.
• Ensure compliance with health regulations and enhance patient experience.
• Manage payroll and monitor financial indicators for improvements.
• Support marketing efforts to increase clinic visibility.

Skills

People management

Scheduling

Financial oversight

Business acumen

Flexibility

Education

University or College Diploma in Business Administration

Tools

Microsoft Office

Dental software systems

Job description

About Us

At True Dental, we’ve been proudly caring for the West Kelowna community since 2013, conveniently located right on Highway 97. What makes us unique is not just our reputation on Google, but the people behind it - a dynamic team of highly regarded dentists including Drs. Jeff Krawchuk, Ersilia Coccaro, Kevin Head, Kesar Lotey, and Don Macrae. Together, they lead with expertise, compassion, and a true commitment to delivering exceptional patient care.

We offer a full spectrum of services - from general and pediatric dentistry to orthodontics, cosmetic treatments, implants, and sedation dentistry, allowing our team members to broaden their skills while working with the latest in dental technology. Every day is an opportunity to grow, learn, and make a real impact on patients’ lives.

Here, you’re not just building smiles, you’re building your future in a practice that values teamwork, continuous learning, and delivering an outstanding patient experience.

Why You’ll Love Working With Us

At True Dental, you’ll be part of a collaborative team where your voice matters and your growth is supported every step of the way.

• Career Development: Access to industry-leading education through the DC Institute, discounted RDHU membership, mentorship from leading clinicians, and opportunities to broaden your skills with advanced technology
• Total Rewards: Discounts on gyms, flights, hotels, retail, insurance, pet care, prescriptions, and free virtual health services through Dialogue
• Networking & Growth: Connect with dental professionals at CE events and social gatherings
• Work-Life Balance: Flexible scheduling supported by innovative technology
• Practice-Exclusive Perks: Unique benefits designed just for our team

Join us and build a career where you can thrive, learn, and make a lasting impact. Here, your success is our success and we’re invested in helping you thrive!

Key Responsibilities

Operational Strategy & Clinic Management

• Oversee and optimize all front-office and clinical operations to ensure efficiency, productivity, and excellent patient care
• Develop and implement systems to support clinic growth, including expanded associate days, extended hours, and workflow improvements
• Leverage dental software platforms such as Power Practice and Recall Max to streamline operations and enhance performance

Leadership & Team Engagement

• Lead, coach, and support a high-performing team through effective scheduling, onboarding, training, and performance management
• Foster a positive, collaborative workplace culture by celebrating milestones (birthdays, anniversaries) and organizing team events such as holiday parties, BBQs, and outings
• Support recruitment and hiring efforts, assessing candidates for alignment with the clinic’s culture and standards

Compliance, Safety & Patient Experience

• Ensure full compliance with provincial health regulations and internal policies, with a strong emphasis on patient safety and best practices
• Deliver a seamless, professional, and welcoming experience for every patient, maintaining the clinic’s exceptional reputation

Financial & Administrative Oversight

• Accurately manage payroll, accounts payable, and staffing budgets
• Monitor financial indicators and operational data to drive performance improvements and cost efficiency

Marketing & Community Engagement

• Support local marketing efforts and promotional campaigns to increase clinic visibility and patient acquisition
• Manage the clinic’s social media presence (Facebook, Instagram), creating engaging content that reflects the clinic culture, events, promotions, and community involvement

What You Bring

• University or College Diploma in Business Administration, Office Management, or a related field
• Strength in people management, scheduling, and financial oversight
• Business acumen with experience in budgeting, forecasting, and payroll
• Proficiency with Microsoft Office and (ideally) experience with dental software systems
• Committed to upholding health regulations and fostering a safe, compliant clinic environment
• Flexibility to work hours that support both patients and the practice

Ready to take the next step in your career? Join a team that values your growth, rewards your contributions, and celebrates your success. Apply today and start building your future with True Dental.