Pine Bungalows Front Desk Agent Jasper AB

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent for a seasonal position at a picturesque property in Jasper National Park. This role involves welcoming guests, managing reservations, and ensuring a high level of service. The ideal candidate will have a strong background in customer service and the ability to thrive in a fast-paced environment. With a commitment to excellence, this opportunity allows you to be part of a dedicated team, providing memorable experiences for visitors. If you are passionate about hospitality and enjoy working with people, this could be the perfect fit for you.

Benefits

On-site parking

Staff accommodation

Qualifications

• 1 year of customer service experience required.
• Proficiency in English (verbal and written) is essential.

Responsibilities

• Welcome and register arriving guests, process guest departures.
• Provide guests with information on hotel facilities and local attractions.
• Respond to all guest enquiries and maintain a tidy front desk area.

Skills

Customer Service

English Proficiency

Interpersonal Skills

Problem-Solving

Professional Presentation

Education

High School Diploma

Tools

Microsoft Windows

Job description

(housing provided)

Pine Bungalows
2 Cottonwood Creek Rd, Jasper, AB
$19.50–$20.50 an hour - Temporary, Seasonal, Full-time

Job details

Pay: $19.50–$20.50 an hour
Job type: Temporary, Seasonal, Full-time
Shift and schedule: 8 hour shift, Overtime, Weekends as needed

Location
2 Cottonwood Creek Rd, Jasper, AB

Benefits
On-site parking

Front Desk Agent (hotel Front Desk experience required)

Season: April – end of October

Property Overview:
Pine Bungalows is a unique property of 52 individual cabins & 16 hotel rooms, located on the banks of the Athabasca River in Jasper National Park. Pine Bungalows is located just minutes from downtown Jasper.

Summary of Responsibilities:
Reporting to the Assistant General Manager, responsibilities and essential job functions include, but are not limited to, the following:

1. Welcome and register arriving guests
2. Process guest departures, calculate charges and receive payment
3. Process telephone calls and manage reservations
4. Provide guests with information on hotel facilities, services and local attractions and activities
5. Respond to all guest enquiries
6. Periodically deliver amenities to guests
7. Consistently offer professional and friendly service
8. Balance cash and day end reports
9. Clean/tidy front desk area and check public bathrooms for tidiness/stock levels
10. Follow departments policies and procedures
11. Follow all safety policies
12. Work with minimal supervision
13. Clerical duties as required

Qualifications:
Proficiency in English (verbal and written), second language an asset
Proficient at printing and writing in English
Previous customer service experience required
Computer literate in Microsoft Windows applications an asset
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, always remaining calm and courteous

Shifts:
Shift work – Day, Evening, Weekend
Two consistent regular days off are almost always provided

Staff Accommodation:
Staff Accommodation is available on-site

Physical Aspects of the Position (include but are not limited to):
Frequent standing and walking through shift
Occasional kneeling, pushing, pulling, lifting

Visa Requirements:
Must be legally eligible to work in Canada. We are unable to assist candidates in obtaining Canadian work authorization.

Pine Bungalows is an Equal Opportunity Employer and we value diversity within our workplace.

Job Types: Full-time, Seasonal
Contract length: 7 months
Pay: $19.50-$20.50 per hour
Additional pay: Bonus pay, Overtime pay

Benefits: On-site parking

Flexible language requirement: French not required

Schedule:
8 hour shift, Day shift, Evening shift, Holidays, Monday to Friday, Morning shift, Weekends as needed

Experience:
Customer service: 1 year (required)

Work Location: In person