Pharmacy Care Concierge - Patient Experience Lead

Shoppers Drug Mart; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community pharmacy in Halifax is seeking a Care Concierge to enhance patient experience and integrate new services. Responsibilities include managing appointments, providing exceptional customer service, and ensuring patient confidentiality. Ideal candidates will have experience in a retail pharmacy or medical clinic, along with outstanding communication and organizational skills. Join a team dedicated to improving health care delivery in your community.

Benefits

Discount program

Flexible schedules

Competitive pay

Online learning

Qualifications

• Experience working in a retail pharmacy or medical clinic.
• Ability to maintain patient confidentiality.
• Demonstrated ability to make informed decisions.

Responsibilities

• Manage patient appointments and check-out processes.
• Create a positive experience for patients accessing clinic services.
• Raise awareness of pharmacy care clinic services.

Skills

Outstanding customer service skills

Excellent interpersonal and communication skills

Problem-solving skills

Strong time management and organization skills

Proficient with Microsoft Outlook

Job description

A community pharmacy in Halifax is seeking a Care Concierge to enhance patient experience and integrate new services. Responsibilities include managing appointments, providing exceptional customer service, and ensuring patient confidentiality. Ideal candidates will have experience in a retail pharmacy or medical clinic, along with outstanding communication and organizational skills. Join a team dedicated to improving health care delivery in your community.