Personal Banking Advisor | Customer Experience Champion

BMO Financial Group; Cobourg; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial services provider is seeking a customer service representative to join their team in Cobourg, Ontario. The successful candidate will engage with customers, support their banking needs, and work collaboratively to enhance customer experiences. Ideal candidates will possess strong interpersonal skills, confidence in using digital tools, and a post-secondary education. This position offers a salary range of $34,750 – $44,900 and various benefits including health insurance and tuition reimbursement.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post‑secondary degree or certification in related field of study is desirable.
• Confident in using social media, tablets, smart phones, and online tools.
• Strong interpersonal skills and ability to build rapport with customers.

Responsibilities

• Identify customer needs and refer to colleagues.
• Support customer requests for banking services.
• Ensure customer satisfaction through service.

Skills

Customer service orientation

Use of digital tools

Strong interpersonal skills

Problem-solving ability

Basic communication skills

Education

Post-secondary degree or certification

Job description

A leading financial services provider is seeking a customer service representative to join their team in Cobourg, Ontario. The successful candidate will engage with customers, support their banking needs, and work collaboratively to enhance customer experiences. Ideal candidates will possess strong interpersonal skills, confidence in using digital tools, and a post-secondary education. This position offers a salary range of $34,750 – $44,900 and various benefits including health insurance and tuition reimbursement.