Performance & Quality Improvement Supervisor, IES

WoodGreen Community Services; Toronto; On-site; CAD 55,000 - 64,000; Full time

Job summary

A community service organization in Toronto is seeking a Supervisor for Performance & Quality Improvement. This role involves ensuring service excellence across Integrated Employment Services, monitoring program performance using Power BI, and managing financial processes. The ideal candidate will possess strong skills in data analysis and collaboration. A post-secondary degree and 3-5 years’ experience in relevant fields are required. Competitive salary offered with a full-time permanent position exclusively onsite.

Qualifications

• Minimum 3–5 years’ experience in data analysis, program administration, or performance reporting.
• Experience working with sensitive personnel information and finance processes.
• Excellent written communication skills for report preparation.

Responsibilities

• Monitor program and site-level performance using Power BI dashboards.
• Analyze key performance indicators to identify trends and risks.
• Manage financial reconciliation and oversee program credit card approvals.
• Coordinate and submit Employment Related Financial Support claims.

Skills

Data analysis

Performance reporting

Collaboration

Excel proficiency

Power BI literacy

Education

Post-secondary degree or diploma in relevant fields

Tools

Power BI

Excel

Job description

A community service organization in Toronto is seeking a Supervisor for Performance & Quality Improvement. This role involves ensuring service excellence across Integrated Employment Services, monitoring program performance using Power BI, and managing financial processes. The ideal candidate will possess strong skills in data analysis and collaboration. A post-secondary degree and 3-5 years’ experience in relevant fields are required. Competitive salary offered with a full-time permanent position exclusively onsite.