Payroll Specialist III

Ceridian HCM, Inc; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global human capital management company is seeking a Payroll Specialist III to manage payroll activities and client relations. The role requires strong knowledge in payroll processing, benefits, and client communication. This flexible position is open to remote work across Canada and the eastern US, offering competitive compensation and opportunities for professional growth.

Benefits

Comprehensive wellness initiatives

Competitive pay and benefits

Volunteer opportunities

Qualifications

• Must have 2 years of US/Canadian payroll processing experience.
• Understanding of payroll, benefits, and taxation regulations.
• Strong verbal and written communication skills.

Responsibilities

• Ensure accurate processing of payroll including tax and benefits.
• Manage client payroll matters and employee inquiries.
• Conduct quality control and auditing for payroll accuracy.

Skills

US/Canadian payroll processing experience

Customer service

Analytical skills

Communication skills

Education

Relevant industry certifications

Tools

Microsoft Word

Excel

PowerPoint

Job description

Overview

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the eastern United States or Canada.

About the opportunity

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle, including payroll, workforce management, benefits, and contact center, allowing the client to focus on their core business.

The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems.

What you’ll get to do

• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely.
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
• Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs.
• Establish and maintain a deep understanding of customers\' requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Create, update and review standard operating procedures and performs quarterly document reviews.
• Have an “I own it” attitude about deliverables and projects from start to finish.
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
• Proactively manage quarter, and year-end payroll auditing and processing.
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.

Skills and experience we value

• Must be available to accommodate shifts within operating hours (between 8 a.m. and 9 p.m.).
• Must be available to stay later or adjust shift based on client assignment.
• 2 years of US/Canadian payroll processing experience in a high-volume payroll operation; end to end payroll experience a plus.
• Experience in the payroll outsourcing or consulting industry preferred.
• Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements.
• Ability to resolve client’s issues and provide superior customer service to internal and external partners.
• Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners.
• Good analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint.

What would make you stand out

• Experience with Dayforce HCM or similar cloud payroll technology.
• Multi-client payroll processing experience.
• 2k+ employee payroll processing experience (working with Enterprise sized customers).
• Industry related certifications or desire to obtain within two years of employment.
• Strong working knowledge of quality control and auditing standards.
• Bilingual is an asset.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company\'s activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud