Payroll Analyst

Manulife Financial; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Payroll Analyst to ensure accurate payroll processing for multiple countries, including Ireland and England. The role involves auditing payroll operations, resolving discrepancies, and collaborating with various teams to ensure compliance with regulations. Ideal candidates will have 4–6 years of payroll experience, strong analytical skills, and the ability to work in a fast-paced environment. This role supports continuous learning and includes flexible work arrangements.

Benefits

Comprehensive health, dental, and mental health benefits

Retirement savings plans with employer matching

Generous paid time off program

Qualifications

• 4–6 years payroll processing experience.
• In-depth knowledge of payroll processing and tax principles.
• Experience with large HR systems and payroll providers.

Responsibilities

• Ensure accurate and timely payroll processing for multiple countries.
• Audit payroll operations and resolve discrepancies.
• Collaborate with HR and vendors to resolve payroll issues.

Skills

Payroll processing experience

Flexibility to work across time zones

Strong logic and mathematical aptitude

Attention to detail

Analytical and problem-solving abilities

Education

Bachelor’s degree in finance, Accounting, Business Administration, or equivalent

Tools

Workday

ADP

Ceridian

UKG

Job description

Job Summary:

As a key member of the International Payroll Services team, the Payroll Analyst ensures accurate and timely payroll processing for multiple countries. You will audit payroll operations, resolve discrepancies, and analyze data for trends and anomalies. This role requires expertise in multi-jurisdictional payroll laws and regulations and thrives in a fast-paced environment. Reports to the Payroll Manager

Position Responsibilities:

Take an active role in assisting the Payroll Manager and take responsibility for accurate and timely payroll processing for Ireland, England, Switzerland, Germany, Dubai, Bermuda, with potential expansion to additional countries in the future.

• Maintain payroll records, databases, and documentation.
• Analyze payroll data to identify discrepancies, trends, and anomalies.
• Collaborate with HR, vendors, and internal teams to resolve payroll issues.
• Ensure compliance with global payroll regulations and company policies.
• Assist with audits, reporting, and process improvements.
• Respond to escalated payroll inquiries and provide expert guidance.
• Participate in training and contribute to team knowledge sharing.

Individual Accountabilities:

Payroll Processing – 80%

• Audit vendor work and manual payroll edits (new hires, transfers, incentives, deductions, terminations, leaves, adjustments)
• Process, reconcile and audit data received from the payroll vendor
• Process transactions from inbound interfaces (Workday, 3rd party vendors)
• Reconcile and remit third-party payments (deductions, pensions, deferred compensation, mutual funds)
• Process supplemental and off-cycle payrolls (expat stock, board of directors or other groups)
• Validate and process transactions impacting gross-to-net payroll (salary, incentives, terminations, deductions)
• Review daily PECI integrations between Workday and ADP Celergo; correct errors as needed
• Prepare and upload batch files per system specs
• Assist, Process, reconcile and audit with year-end tax reporting
• Create on-demand checks and EFTs for corrections

Payroll Governance, Audits, and Controls – 20%

• Verify payroll data for accuracy and compliance; identify anomalies
• Maintain and update payroll documentation and SOPs
• Address and resolve tax notices
• Research, plan, test, and implement legislative changes; liaise with vendors
• Test system scenarios and resolve customer inquiries
• Support payroll accounting (journal entries, month-end reconciliations)
• Recommend and implement process improvements
• Respond to escalated payroll inquiries in Salesforce within SLAs
• Other responsibilities as assigne

Required Qualifications:

• 4–6 years payroll processing experience
• Bachelor’s degree in finance, Accounting, Business Administration, or equivalent
• Flexibility to work across time zones to support global payroll operations
• Strong logic and mathematical aptitude
• In-depth knowledge of payroll processing, tax principles, wage & hour legislation
• Experience with large HR systems (Workday) and payroll providers (ADP, Ceridian, UKG)
• Exposure to complex payroll scenarios (mobile employees, expatriates, currency conversions)
• Knowledge of working across platforms (Teams, Zoom, Webex)

Preferred Qualifications:

• Advanced Excel skills (pivot tables, nested formulas,)
• Ability to maintain confidentiality and protect sensitive data
• Excellent organizational and time management skills
• Attention to detail, accuracy, and efficiency
• Analytical, problem-solving, and critical thinking abilities
• Strong verbal and written communication skills
• Ability to explain complex payroll topics to employees and government agencies
• Teamwork and autonomy
• Ability to train and review colleagues’ work
• Work independently following established procedure

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.