Patient Engagement & Retention Specialist - Eye Care Clinic

Vision Group; Kitchener; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Kitchener is seeking a Patient Engagement & Retention Specialist (Clinical Counselor) to enhance patient satisfaction and provide treatment options. Candidates should possess strong customer service skills and be organized, with excellent communication and time management abilities. The role requires flexibility from Monday to Friday, with shifts ranging from 9:00 AM to 7:00 PM. We offer a permanent full-time position with benefits, including free LASIK surgery and group insurance.

Benefits

Bonus eligibility

3 weeks vacation

3 sick days & 1 wellness day

Group insurance

RRSP match

Free LASIK surgery

Qualifications

• Experience in customer service or retention in a relevant industry.
• Account manager or sales representative experience is a plus.
• Desire to succeed while helping customers achieve their goals.
• Flexible availability Monday - Friday, between 9:00 AM - 7:00 PM.

Responsibilities

• Present treatment options to prospective patients.
• Provide accurate information regarding surgery and pricing.
• Manage patient questions in a timely manner.
• Enhance patient satisfaction through personalized consultations.
• Utilize computer tools for tasks such as reporting and follow-ups.
• Opportunity for additional training in the clinic.

Skills

Customer service background

Excellent communication skills

Organizational skills

Time management

Problem-solving skills

Tools

Outlook

Word

Excel

EMR systems

Job description

A leading healthcare provider in Kitchener is seeking a Patient Engagement & Retention Specialist (Clinical Counselor) to enhance patient satisfaction and provide treatment options. Candidates should possess strong customer service skills and be organized, with excellent communication and time management abilities. The role requires flexibility from Monday to Friday, with shifts ranging from 9:00 AM to 7:00 PM. We offer a permanent full-time position with benefits, including free LASIK surgery and group insurance.