Patient Care Advisor

Vision Group; Halifax; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading healthcare provider in Halifax seeks dedicated individuals for a permanent full-time position to enhance patient satisfaction and deliver excellent customer service. Responsibilities include presenting treatment options and managing patient inquiries. Candidates should be organized and passionate about helping others. Opportunities for in-house training provided, with flexible availability required.

Benefits

Free LASIK surgery

3 weeks of vacation

Group insurance

Telemedicine

RRSP match

Qualifications

• Interest in the medical field and delivering excellent customer service.
• Experience in customer service or retention in relevant industries.
• Desire to succeed while helping customers achieve their goals.

Responsibilities

• Present treatment options to prospective patients.
• Provide accurate information to patients regarding surgery, pricing, and scheduling.
• Manage and address patient questions in a timely manner.
• Enhance patient satisfaction through personalized consultations.

Skills

Customer service

Communication

Organization

Time management

Tools

Outlook

Word

Excel

EMR systems

Job description

Overview

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people’s eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

Benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (35-40 hrs/week).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

A clear view of your assets

• You have an interest in the medical field and have a passion for delivering excellent customer service.
• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You find it easy to connect with others and quickly build trust.
• Required: You can travel for training and/or work to other clinics in the Atlantic region.
• Schedule: You have flexible availability on Mondays to Friday, with occasional Saturdays (8:30 AM – 4:30 PM) and availability to work evenings when required.

From our point of view

Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.