Parts Support Specialist – Travel & Training

PBS Systems; Calgary; On-site; CAD 48,000 - 58,000; Full time

Job summary

A leading software company is looking for a Parts Support Analyst to provide training and support for their software's Parts module. The successful candidate will handle customer inquiries, document interactions, and achieve performance targets. Candidates should have a high school diploma and strong computer skills, especially in Microsoft Office. This full-time role includes travel across Canada and the US, with a competitive salary range of $48,000 to $58,000 CDN per year.

Benefits

Internal promotion and growth opportunities

Education department for professional development

Competitive base salary

Free parking

Staff events

Referral bonus

Staff discounts with GM, Dell, etc.

Qualifications

• Must have valid driver’s license.
• Previous customer service or dealership experience is a plus.
• Ability to communicate clearly and professionally.

Responsibilities

• Handle incoming customer requests via phone, email, and live chat.
• Log customer interactions and escalate issues as needed.
• Achieve and exceed key performance indicators.

Skills

Customer service

Analytical abilities

Time management

Microsoft Office Suite

Communication skills

Education

High school diploma

Tools

Windows 10/11

Outlook

Excel

Word

Teams

Job description

A leading software company is looking for a Parts Support Analyst to provide training and support for their software's Parts module. The successful candidate will handle customer inquiries, document interactions, and achieve performance targets. Candidates should have a high school diploma and strong computer skills, especially in Microsoft Office. This full-time role includes travel across Canada and the US, with a competitive salary range of $48,000 to $58,000 CDN per year.