Partner Account Manager — Bank Card Payment Industry Specialist

Xsolla; Montreal; On-site; CAD 70,000 - 120,000; Full time

Job summary

A leading global fintech company in Montreal is seeking a Partner Account Manager to manage and grow relationships with card acquirers and processors. Candidates should have a strong background in bank card payments, excellent communication skills, and the ability to optimize partner interactions. This role offers competitive benefits, including a comprehensive medical plan and flexible time off, catering to individual growth within the company.

Benefits

100% company-paid medical, dental, and vision plans

Unlimited Flexible Time Off

401(k) retirement plan with 4% company match

Qualifications

• Proven experience with card acquirers, processors, or card scheme partners.
• Understanding of PCI DSS, 3D Secure, and payment security standards.
• Upper-intermediate English proficiency in oral and written communication.
• Strong organizational and problem-solving skills.
• Ability to set priorities and articulate tasks clearly.

Responsibilities

• Manage and grow partnerships with financial institutions.
• Lead client interactions with strong communication.
• Collaborate across teams to meet partner needs.
• Enhance partner interaction processes and mitigate conflicts.
• Identify new business opportunities within the partner network.

Skills

Partnership management

Knowledge of bank card systems

Communication skills

Analytical and problem-solving skills

Ability to work independently

Tools

Jira

Confluence

Google Workspace

Job description

About You: We are seeking an experienced and knowledgeable Partner Account Manager with a strong background in the bank card payments industry to join Xsolla’s global Payments team. This role is ideal for someone who has direct experience working with card networks, issuing or acquiring banks, and is well-versed in the technical and regulatory aspects of the ecosystem, including PCI DSS, 3D Secure (3DS), tokenization, etc. The ideal candidate is a highly motivated professional with a strong understanding of bank card infrastructure, excellent communication skills, and the ability to manage complex partner relationships. You should be comfortable operating in a fast-paced, global fintech environment and eager to contribute to a company at the forefront of payments innovation in the video game industry.

About Us: Xsolla is a global e-commerce organization that services the gaming industry with a robust and powerful set of tools and services. As an innovative leader in game commerce, we continue to solve the inherent complexities of global distribution, marketing, and monetization so our partners can grow their audience, engagement, and revenue. Sparked by our deep love for gaming’s union of technology and artistry, our product suite operates in more than 200 countries and territories, 20+ languages, and 130 currencies. What hasn’t changed since our launch in 2005 is our conviction that everyone deserves an equal opportunity to players. If you are an accomplished Account Manager with a robust foundation in payment systems and aspire to play a pivotal role with abundant growth opportunities within a leading multi-billion-dollar fintech in the video game industry, we encourage you to apply.

Responsibilities

• Industry-Focused Partnership Management: Manage and grow relationships with card acquirers, processors, and financial institutions, ensuring alignment with our strategic payment goals.
• Client-Facing Excellence: Lead client interactions,showcasing strong verbal and written English communication skills
• Cross-Functional Collaboration: Work seamlessly across teams, including finance, legal, and product development, to support and manage partners' needs
• Optimization Expertise: Enhance partner interaction processes, mitigate conflicts, and ensure the optimal fulfillment of financial obligations
• Market Insight: Stay ahead by monitoring market trends and cultivating business relationships with existing partners
• Innovative Partnerships: Identify and pursue new business opportunities within our current partner network

Requirements

• Previous experience: Proven experience in managing partnerships with card acquirers, processors, or card scheme partners. Strong knowledge of bank card systems, including authorization flows, chargebacks, settlement, and reconciliation.
• Understanding of PCI DSS, 3DS 1/2.0, tokenization, and payment security standards
• Language Proficiency: Upper-intermediate or higher English proficiency (oral and written) Communication Mastery: Demonstrate high-level business communication skills
• Priority Setting: Clearly articulate tasks and set priorities effectively
• Analytical Prowess: Exhibit advanced communicative, analytical, and proactive thinking skills
• Problem-Solving Skills: Strong organizational and problem-solving capabilities
• Partnership Development: Show an aptitude for developing productive partnerships Autonomous
• Proactivity: Ability to work independently and proactively contribute to the team
• Technical Proficiency: Atlassian products such as Jira, Confluence, Atlas as well as Google Workspace
• A plus if: Experience at an organization with an entrepreneurial mindset.

$70 - $120 a year

At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our comprehensive Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees and their families. This includes 100% company-paid medical, dental, and vision plans, disability and life insurance, chiropractic coverage, flexible spending accounts, and a fully vested 401(k) retirement plan with a 4% company match from the start date. Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 14 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study and conference attendance.

The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives. Xsolla is committed to ensuring the privacy and security of all information collected during hiring.