Part-Time Retail Supervisor

Fenix Outdoor; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A global outdoor brand is seeking a Retail Supervisor in Kelowna, BC. The role involves leading a team, ensuring exceptional customer experiences, and promoting sustainability. Candidates should have retail or customer service experience, strong leadership, and a passion for the outdoors. Join us to help others feel at home in nature and contribute to our mission-driven brand. This part-time role offers $20-$24 per hour based on experience, with opportunities for personal growth and connection with the community.

Benefits

RRSP/DPSP retirement plan

Paid Sick Time

Product discounts

Sustainability focus

Qualifications

• Prior experience in retail or customer service is essential.
• Strong leadership skills to motivate and influence the team.
• Ability to deliver exceptional customer experiences.

Responsibilities

• Lead by example on the sales floor, coaching teammates.
• Deliver exceptional guest experiences through service standards.
• Open and close the store as a trusted keyholder.
• Support daily operations including inventory management.
• Promote sustainability and engage with the community.

Skills

Customer service

Problem-solving

Leadership

Communication

Organizational skills

Passion for the outdoors

Tools

Retail software systems

Job description

Location: Kelowna, BC
Compensation: $20-$24 per hour (dependent on experience)
Part-Time

Do you love leading by example?Can you help create a warm, knowledgeable store environment that reflects the spirit of the outdoors?

AtFjällräven, our mission is to help people feel at home in nature. That means more than just great gear; it's about meaningful conversations, community connections, and a culture built around sustainability and curiosity. As aRetail Supervisor, you'll take on keyholder responsibilities and act as a shift lead on the sales floor:guiding teammates, supporting operations, and ensuring every guest interaction reflects the values we live by.

Come walk with us.

WHAT WE OFFER

Click here to learn more about Fjallraven benefits like:

• RRSP/DPSP retirement plan

• Paid Sick Time

• Product discounts and access to our outdoor events

• Sustainability focus

WHAT YOU'LL DO

As a Retail Supervisor, you'll partner with the Store Manager and store team to:

• Lead by example on the sales floor, coaching teammates and driving performance

• Deliver exceptional guest experiences through our GUIDE service standards, welcoming, educating, and inspiring guests to explore the outdoors with confidence
  

• Open and close the store as a trusted keyholder, handling cash, store readiness, and daily transitions
  

• Support daily operations including visual merchandising, inventory management, and stock accuracy
  

• Promote sustainability in action, educating guests about programs like the Arctic Fox Initiative and modeling everyday stewardship
  

• Engage with the local community, helping plan and participate in store events that align with our values and strengthen neighborhood connections
  

WHAT MAKES YOU A GREAT FIT

You're someone who loves solving problems, staying organized, and working with people. You find purpose in helping others succeed, whether it's your teammates or the guests you serve. You're adaptable, team-oriented, and excited to grow your leadership skills in a mission-driven company.

You bring:

• Prior experience in retail or customer service

• Leadership skills with the ability to motivate and influence others by example

• A track record of delivering exceptional customer service - you listen, connect, and go the extra mile to make guests feel valued

• Strong communication, organizational, and time management skills

• Passion for the outdoors, sustainability, and helping others connect with nature

• Comfort with retail software systems or a willingness to learn (point-of-sale, inventory management, etc.)

ABOUT US

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than just a store; we’re a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Join us to make a difference while contributing to a mission-driven brand that cares about people and the planet.

✨INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.

To apply, please complete our brief online application. It’s the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.