Retail Supervisor

Fjällräven; Banff; On-site; CAD 30,000 - 60,000; Part time

Job summary

An outdoor apparel brand located in Banff is looking for a Retail Supervisor. This role emphasizes creating a welcoming atmosphere and ensuring operational excellence. Key responsibilities include leading the sales team, handling store operations as a keyholder, and fostering a culture of sustainability and teamwork. The ideal candidate will have a background in retail or customer service, strong leadership skills, and a passion for the outdoors.

Benefits

RRSP/DPSP program

Product discounts

Access to outdoor events

Qualifications

• Prior experience in retail or customer service.
• Leadership skills rooted in trust and collaboration.
• Strong track record of delivering memorable guest experiences.

Responsibilities

• Lead the sales floor and coach teammates.
• Open and close the store as a trusted keyholder.
• Support operational excellence and safety.

Skills

Problem-solving

Clear communication

Organization

Leadership

Customer service

Tools

POS systems

Inventory tools

Job description

Location: Banff, AB

Compensation: $19 per hour Part-Time

Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside?

At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life.

You’ll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you’ll help ensure every interaction reflects the values we live by.

Come walk with us.

What We Offer

Click here to learn more about Fjallraven benefits, including:

• RRSP/DPSP program to support your long‑term financial wellbeing
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

What You'll Do

As a Retail Supervisor, you’ll partner closely with the Store Manager and store team to support performance, culture, and community.

Leadership & Guest Experience

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
• Bring Fjällräven’s GUIDE service standards to life by welcoming, educating, and inspiring guests
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose

Store Operations & Keyholder Responsibilities

• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
• Support operational excellence, including inventory accuracy, stock organization, and visual standards
• Help ensure a safe, secure, and compliant store environment

  Sustainability & Community

  • Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
  • Support community engagement through store events and local partnerships that reflect Fjällräven’s values
  • Represent the brand with authenticity, curiosity, and care, both in and beyond the store

  WHAT MAKES YOU A GREAT FIT

  You’re someone who enjoys problem‑solving, staying organized, and working with people. You find purpose in helping whether that’s a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.

  You bring:

  • Prior experience in retail or customer service
  • Leadership skills rooted in trust, example, and collaboration
  • A strong track record of delivering thoughtful, memorable guest experiences
  • Clear communication, organization,‑management skills
  • Passion for the outdoors, sustainability, and continuous learning
  • Comfort using retail systems (POS, inventory tools), or a willingness to learn

  About Us

  Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than a store; we’re a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors.

  ✨ INTERESTED?

  Tell us what excites you about this opportunity, and how your leadership style aligns with Fjallraven’s mission.

  Please complete our brief online application

  Help others feel at home in nature!

  Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.