Front Office Associate

Leon's; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A well-respected Canadian furniture retailer is seeking a Part Time Front Office Associate in Toronto, Ontario, to provide excellent customer service both via phone and in person. Responsibilities include processing sales, handling customer queries, and assisting with administrative tasks. Candidates should have strong communication skills, a positive attitude, and the ability to work collaboratively. The role offers a starting rate of $17.70/hr, with opportunities for growth within the company.

Benefits

Profit Sharing

Employee Discounts

Continuous education and training

Qualifications

• Ability to communicate clearly, both written and orally.
• Fun, friendly, confident personality required.
• Strong problem solving and analytical skills.
• Exceptional organizational skills needed.
• Ability to work collaboratively with colleagues.

Responsibilities

• Process sales and payments for customers.
• Check emails and voicemails to follow up with customers.
• Process financing applications and confirm deliveries.
• Train new Office associates as needed.
• Approve and balance cash drawer daily.

Skills

Clear communication skills

Problem solving skills

Organizational skills

Positive attitude

Job description

Overview

Leon’s is currently looking for a Part Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities

• Process sales and payments for customers, as well as other customer requests
• Check emails and voicemails, follow up with customers
• Process financing applications and follow up with Visa D and Easy Finance
• Confirm deliveries
• Call customers to set up deliveries and pick ups
• Train new Office associates
• Approve and balance cash drawer for approval by Home Office in GERS
• File daily reports and documents
• Print and distribute reports from previous business day
• Generate and finalize pick tickets
• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
• Record and file applications & promissory notes
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Post finance plans, contact numbers around the office and sales floor
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

Requirements

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

We offer

• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation

The starting rate for this position is 17.70/hr; skill set and experience will be taken into consideration for total renumeration of role.

Additional Information

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to [e-mail].

How to Apply

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.