Part Time Count Team Attendant-BEL

Great Canadian Entertainment; Belleville; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading gaming enterprise in Belleville, Ontario is looking for a dedicated individual to manage cash assets on the gaming floor. The role requires exceptional customer service skills and strong mathematical capabilities. Candidates must possess a high school diploma and a Smart Serve certification, along with the ability to adapt to a dynamic, fast-paced environment. This position ensures a welcoming atmosphere for both employees and guests while adhering to safety protocols.

Qualifications

• People-focused and committed to service excellence.
• Proactive and solution-oriented with a drive to succeed.
• Ability to obtain and maintain registration as a Gaming Assistant.

Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Counts bills, coins, and cash equivalents.
• Monitors and reports all discrepancies and suspicious cash activities.

Skills

Customer service skills

Strong mathematical skills

Strong verbal communication skills

Strong written communication skills

Problem-solving abilities

Education

High school diploma

Smart Serve certification

Job description

Job Description

Position summary

This position is responsible for the counting and movement of cash assets from the gaming floor. Under the supervision of the Operations Manager or Count Supervisor, this role contributes to a safe and welcoming work environment for all employees. It ensures adherence to all policies and procedures and positively contributes to an entrepreneurial culture that is nimble, energized, growth‑oriented, and self‑motivated. The role aligns with and promotes Shorelines Casinos culture and philosophy of creating a great, memorable experience for guests and colleagues.

Primary responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting colleagues every day.
• Participates in the implementation of departmental strategic plans.
• Counts bills, coins and cash equivalents.
• Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls.
• Pulling drop boxes out of slot machines and replacing with new drop boxes.
• Monitors and reports all discrepancies and suspicious cash activities.
• Verifies and reconciles counts before and after counts.
• Bags, bundles, secures and transports counts.
• Provides information for reporting purposes.
• Communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and employees.
• Contributes toward workplace health, safety, and wellness initiatives.
• Anticipates operational and service issues before they are escalated, troubleshoot and resolves guest concerns before they become complaints.
• Performs other duties as assigned or directed and assists other co‑workers as needed.

Education & qualification requirements

• People‑focused and committed to service excellence.
• Proactive and solution‑oriented with a drive to succeed.
• High school diploma required.
• Customer service skills.
• Strong mathematical skills.
• Strong verbal and written communication skills.
• Second language an asset.
• Ability to be adaptable and flexible with work schedule.
• Smart Serve certification.
• Required lifting up to 50 pounds and pushing a cart up to 250 pounds.
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Working environment considerations

Regular casino, standing or walking for long periods of time, some exposure to noise and conflict, and non‑traditional work hours.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.